Bill
Klamath Falls,#2Consumer Suggestion
Sun, December 19, 2004
I believe in being fair. So I must say that I had an issue with Harry Ritchie Jewelers when they opened a store in Klamath Falls, Oregon. I was in no way satisfied with the way the local manager had chosin to handle my issue. I contacted the Harry Ritchie headquarters in Eugene,Or. I must say I did not expect such personal attention and rapid resolve to the issue at hand. This includes the vice president meeting me personally at the Harry Ritchie store of my choice to resolve the situation. From the Lady that answered the phone at their headquarters to an immediate phone call from the boss and a very workable solution offered, to the personal attention in a store of my choosing. This is the BEST customer service I have ever recieved. My suggestion would be that if you have a problem with a local store and are unsatisfied with the local manager....Call the headquarters! They were most excellent to work with. Satisfied customer.