- Report: #1163213
Complaint Review: Have A Wonderful LLC - Internet
Reported By:
A New Business Owner -
Brooklyn, New York,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Have A Wonderful LLC
Internet, USA
Phone:
914-816-1129
Web:
http://www.haveawonderful.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Have A Wonderful LLC Courtney Crosslin http://www.courtneycrosslin.com/ Rips Off Small and Private Business Owners Brooklyn Internet
I was referred to Have A Wonder LLC I was told that the owner Courtney Crosslin was the only owner and she provides Business services in branding and website templates and content. She has a list of packages on her site and I choose a monthly retainer that would provide me with a specific amount of hours when it came time to set up my cleaning website, she was NEVER available, AND after trying to set up a consult over and over again, I finally said screw it.... I was just starting out and was not that savvy, Ms. Crosslin knew I was green to this industry and she took advantgage of me, after rescheduling for a month with she sent me an invoice out of no where for the following monthly retainer fee, however my previous months services were NEVER rendered. After requesting for the previous months fees to be reimbursed she would not return my calls. I hope you never encounter this woman..... she sold me on the fact that she is a small business owner and we need to support each other.....
Just a New Maid to the Business - save your cash and go with a reputable company!
1 Updates & Rebuttals
courtney
United StatesPartial Truth: They Only Provide Half of the Story
#2REBUTTAL Owner of company
Mon, February 19, 2018
I initially decided NOT to share a "rebuttle" here and only post on my website. I feel now that it's time to address the issue here on this website.
I've not publicly disclosed the woman (TG.) who makes this claim and invite her, before I do, to share her identity. Below is the statement I posted on my website.
------------------------------------------------
April 2017
Greetings,
It has been brought to my attention that a past client reported my services to the R.O. Report.
Upon further investigation, I made the decision not to challenge their claim — as it is correct to a certain extent. Their claim that I did not complete the work is correct, however they failed to note that ONLY a portion of the project was not completed due to their requests for work that was outside the scope of the original contract.
You’ll notice that their names (two women from Connecticut) did not add their names nor contact information to this “complaint” of theirs about me.
Backstory: Due to unforeseen and unfortunate circumstances in their lives, they were not able to move forward with the site build within the time-framed agreed upon and ceased communication (by not sending the necessary images, content, etc). When I finally heard from them again, they communicated that they were ready to move forward. I agreed to complete the work, but they wanted to continue and complete the project on a new schedule that worked best for them, but did not align with other projects I had taken on. As web developers, consultants and project managers know, clients often miss deadlines outlined in agreements, thus creating a negative domino effect.
Although I explained the reasons I could not drop other projects to complete theirs and offered alternative dates (even offering to have my then assistant take on the project), they were not pleased with the options and we were unable to reach an agreement. As a result, they submitted their complaint.
Though an unfortunate situation, I believe it was a learning experience for both sides. I also believe that my past and current works/professional relationships show that this was an isolated incident. With over 10 years in this field, this was only 1 out of many client’s who were not satisfied with my service.
If you are interested in hiring me or would like documentation or further clarification, please do not hesitate to contact me directly.
Regards,
Courtney
