- Report: #314166
Complaint Review: Hawkeye Movers - Des Moines Iowa
-
Author Confirmed
Why?
Hawkeye Movers
Des Moines, Iowa, U.S.A.
Phone:
515-262-1556
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hawkeye Movers, Hawkeye Movers rip off for hundreds of $$, incomplete job, illegal dumping Des Moines Iowa
I hired the moving company Jan '07. They demanded cash up front, unlike the Visa/Master Card advertised. They did not have the proper equipment to move us from Des Moines to Cedar Rapids Iowa. Stated they would have to make 2 trips as they were unable to load the BBQ grill and patio set. I gave them a break by allowing them to bring the grill & patio set to my other house in Des Moines for a couple of weeks until they could finish the job.
Instead of bringing just these 2 things, they brought a truck load (contents of the garage and shed and all lawn/patio furnishings) and dumped them in my yard. My neighbor turned me into the "city" and I rec'd a citation to either haul the items to the dump within 2 weeks or the city would charge me $200/hr to do so. The I had to hire a truck and crew and do the dump haul myself. I submitted a complaint to the BBB and have not heard any further from them or Hawkeye Movers...
Liz
des moines, Iowa
U.S.A.
Instead of bringing just these 2 things, they brought a truck load (contents of the garage and shed and all lawn/patio furnishings) and dumped them in my yard. My neighbor turned me into the "city" and I rec'd a citation to either haul the items to the dump within 2 weeks or the city would charge me $200/hr to do so. The I had to hire a truck and crew and do the dump haul myself. I submitted a complaint to the BBB and have not heard any further from them or Hawkeye Movers...
Liz
des moines, Iowa
U.S.A.
4 Updates & Rebuttals
no1mvr
Des Moines,Iowa,
Locally owned Hawkeye movers in des moines
#2REBUTTAL Owner of company
Fri, May 23, 2014
I have put off this response because it is so wrong. My name is Ed Kasperbauer and i was on this move . She never scooped the sidewalks so i did it for my own safety, she accused me of theft so i told her to file a police report . The items that were placed in the back yard aka illegal dumping was at her request, when my men and I got there to deliver the items we could here her husband screaming at her, we contemplated calling the police. It has been my company policy to never recieve payment until the job is finished.All of the allegations in this complaint are false I have documentation to back it up.At one point she accused us of stealing the cable box it was left at her sisters previous employer who was also the landlord that she owed several months rent to. She first filed a complaint with the BBB wen i responded with my documentation she dropped the complaint and put it on here where she cant be accountable. Quote form her sisters previous employer was, they accused him of theft also the same items she accused me of and that mental issues run ramped in there family tree, he was also her sisters previous employer.I invited her to file a small claims action against myself and my company that is when this complaint was filed. I have been in the moving industry for over twenty years and this was the strangest moving complaint I have evr had. Thank you for reading my rebuttle. Ed Kasperbauer President Hawkeye Movers in DesMoine Iowa
Hawkeye Movers of Davenport
Davenport,Iowa,
United States of America
Case Of Mistaken Identity - Wrong Hawkeye.
#3REBUTTAL Owner of company
Wed, January 23, 2013
We are Hawkeye Movers of Davenport.
Due to the prevelancy of the name "hawkeye" in
the state of Iowa we feel that this is a case of mistaken identity.
There are several other moving companies that use the name Hawkeye.
However we do not claim to be perfect, and if there has been an
incident in which you felt wronged by our company, we pride ourselves in
our work and we like to keep our customers happy. Please feel free to
contact us at your earliest convenience.
Thank you very much,
Chuck VanderHart
563-386-7565
Hawkeye Movers
Davenport,Iowa,
United States of America
attempt to contact you and make things right
#4REBUTTAL Owner of company
Tue, April 27, 2010
Mam,
We have searched our records and have not been able to find any record of this incident. Due to the prevelancy of the name "hawkeye" in the state of Iowa we feel that this is the case of a mistaken identity. However we do not claim to be perfect, and if there has been an incident in which you felt wronged by our company, we pride ourselves in our work and we like to keep our customers happy. Please feel free to contact us at your earliest convenience.
Thank you very much,
Chuck VanderHart
563-386-7565
Hawkeyemoversatlas
Davenport,Iowa,
U.S.A.
Hawkeye Movers Atlas Van Lines
#5UPDATE Employee
Fri, May 16, 2008
I am posting to clear our name in this horrible move. We are an Atlas Van Lines agent based out of Davenport, Ia and have been in business for 25 years. We have never demanded cash up front for any move we have done in our history, and never will. What this shows is that you are dealing with a small company that doesn't have the money even to begin your move (fuel to get there etc....). On another website you list our website as the company that provided this horrible service to you. We have made several attempts to contact you by email and you will not respond. We are going to begin taking the legal action necessary for defamation of character. We have gone through all of our records for moves in this time frame and can not find a job close to this one, meaning we did not provide the service. You need to make sure that it is very clear as to what company you used, and remove our website form the other post on comlaintsboard.com. If you would like to discuss this matter further you may contact our office at 563-386-7565 or [email protected] Thank you Brandon Petersen
