- Report: #348332
Complaint Review: Hayes Equipment John Hayes - Ponca City Oklahoma
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Hayes Equipment John Hayes
1417 John B. Hayes Rd. Ponca City, 74601 Oklahoma, U.S.A.
Phone:
800-375-7767
Web:
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Hayes Equipment, John Hayes RIP OFF!!! They say defective product is my problem. Uncooperative, No Customer Service. Ponca City Oklahoma
I ordered a Yamaha ef2400is generator from Hayes Equipment. The factory sealed box was not noticeably damaged on the exterior. Upon opening, it was obvious the generator had been dropped. The panels were all popped off and the frame rails on which the generator sits had been bent so the exhaust pipe will not line up with the hole in the panel.
I called Hayes Equipment and spoke to John, the owner. He let me know it was my problem and they were absolutely NOT going to do anything about it. Told me to take it up with the shipping company and that I shouldn't have signed for it. He said he didn't care and it certainly wasn't his problem. I told him I'll pay for shipping back and then dispute the charges with my credit card company. He said he's been there, done that before., as he laughed at me.
Don't be a victim of Hayes Equipment. They have no customer service and do not care about you. They sent me defective equipment and basically told me to screw off.
Suprising the owner of the company treats people like this. After my experience I found many reports of them treating others like this.
DW
Indio, California
U.S.A.
I called Hayes Equipment and spoke to John, the owner. He let me know it was my problem and they were absolutely NOT going to do anything about it. Told me to take it up with the shipping company and that I shouldn't have signed for it. He said he didn't care and it certainly wasn't his problem. I told him I'll pay for shipping back and then dispute the charges with my credit card company. He said he's been there, done that before., as he laughed at me.
Don't be a victim of Hayes Equipment. They have no customer service and do not care about you. They sent me defective equipment and basically told me to screw off.
Suprising the owner of the company treats people like this. After my experience I found many reports of them treating others like this.
DW
Indio, California
U.S.A.
1 Updates & Rebuttals
Dw
Indio,California,
U.S.A.
Hayes Equipment offers refund
#2Author of original report
Fri, April 17, 2009
Update: In the end, Hayes Equipment agreed to refund my money less a 20% restocking fee and original shipping costs. They were polite about it. I agreed and the money was back in my account after several days.
