- Report: #299411
Complaint Review: Hdaccessory.com - Internet
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Hdaccessory.com
hdaccessory.com Internet, U.S.A.
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Hdaccessory.com Card charged and item never shipped Internet
Order placed on 12/31 and no tracking number provided, no answer or busy phone and no response to email. I found this page on Wed. and have been reading everyone else's reports and want to thank you all for sharing -- you are not alone!! I have filed dispute with my credit card company and they have given provisional credit and now they can track down the merchant. (I did not pay through pay pal).
Also interesting, as someone else noted, that the problems are recent, so something must have just happened there (flew off to Mexico, perhaps?). Given the volume they must do (iPod accessories afterall) I'm suprised there aren't more complaints. Also, if it's the same company, there is hdaccessroy storefront on eBay selling iPod stuff with excellent feedback but now the store is not selling items.
I will try sending a couple of more emails and see if it helps. This is my first bad experience with an online merchant but I suppose it's bound to happen.
Thanks to all of you again.
Dkm
Boston, Massachusetts
U.S.A.
Also interesting, as someone else noted, that the problems are recent, so something must have just happened there (flew off to Mexico, perhaps?). Given the volume they must do (iPod accessories afterall) I'm suprised there aren't more complaints. Also, if it's the same company, there is hdaccessroy storefront on eBay selling iPod stuff with excellent feedback but now the store is not selling items.
I will try sending a couple of more emails and see if it helps. This is my first bad experience with an online merchant but I suppose it's bound to happen.
Thanks to all of you again.
Dkm
Boston, Massachusetts
U.S.A.
3 Updates & Rebuttals
Dkm
brewster,Massachusetts,
U.S.A.
Order finally arrived
#2Author of original report
Sat, January 19, 2008
My order placed on 12/31 finally arrived on 1/18. One item, a Nano armband, was not what I ordered but what they sent me is actually a more expensive item and does pretty much the same thing. Everything else seems OK -- skins, inexpensive earphones, but I won't order from them again. p.s., I had to submit my prior update (about the shipping email) twice because it took ripoffreport 3 days to post my first update, even though the confirm said it would post after midnight PST that same day -- what's up with that? So I submitted basically the same update a second time and now they're both up there.
Dkm
brewster,Massachusetts,
U.S.A.
hdaccessory.com UPDATE
#3Author of original report
Wed, January 16, 2008
After sending assertive emails to all of their email addresses over the weekend I received notification yesterday that my order has shipped. We'll see if it/what arrives. Since I never got a response to my emails who knows if they had anything to do with the fact that my order is finally shipping. They must be overwhelmed with post xmas Ipod orders and have clearly jettisoned customer service to keep their overhead down and prices very competitive -- too bad their reputation has really taken a hit as a result.
Dkm
brewster,Massachusetts,
U.S.A.
hdaccessory.com
#4Author of original report
Wed, January 16, 2008
After sending assertive emails to everyone of the listed email addresses on their website this past weekend I received a confirmation notice today that my order has shipped via priority mail. We'll see when/if it comes if everything is OK. I doubt the emails had much to do with it. Bet they are just overwhelmed with orders and behind -- particularly after eveyone got their new iPods for xmas and jumped on the internet to find accessories. They must be running a pretty bare bones operatioin to keep their prices as competive as they are. Too bad -- their customer service is neglected and their repuatation has taken a hit as a result.
