- Report: #433095
Complaint Review: HealthBuy.com GSCM Fulfillment GSCM VenturesInc. GSCM Ventures/Pacific Naturals - Burbank California
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Author Confirmed
Why?
HealthBuy.com GSCM Fulfillment GSCM VenturesInc. GSCM Ventures/Pacific Naturals
350 N.Glenoaks Blvd Burbank, 91502 California, U.S.A.
Phone:
800-756-4120
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
HealthBuy.com, GSCM Fulfillment, GSCM Ventures,Inc., GSCM Ventures/Pacific Naturals They put a charge of $86.85 on my credit card before the trial period was even over. Burbank California
I signed up for a 21 day trial period and after 14 days into the trial period they put a charge on my card for $86.85.
I never even received a bill of sale or any paperwork either in the mail or in my e-mail to let me know that I was going to be charged on this.
My trial period wasn't even over when they put the charge on my card.
I called HealthBuy.com to question why they put this charge on my card before my trial period was over and the customer rep told me they changed the trial period to 14 days.
I asked her how they can change the trial period in the middle of it and without even contacting the customer and she told me that was their policy.
I went on-line and filled out the paper work to be able to return the product and I have to now wait for a return authorization number from them.
I contacted the CA Better Business bureau and they have had a total of 63 complaints regarding this company.
I have also contacted my credit card company to report this.
Cindy
Scotia, New York
U.S.A.
I never even received a bill of sale or any paperwork either in the mail or in my e-mail to let me know that I was going to be charged on this.
My trial period wasn't even over when they put the charge on my card.
I called HealthBuy.com to question why they put this charge on my card before my trial period was over and the customer rep told me they changed the trial period to 14 days.
I asked her how they can change the trial period in the middle of it and without even contacting the customer and she told me that was their policy.
I went on-line and filled out the paper work to be able to return the product and I have to now wait for a return authorization number from them.
I contacted the CA Better Business bureau and they have had a total of 63 complaints regarding this company.
I have also contacted my credit card company to report this.
Cindy
Scotia, New York
U.S.A.
4 Updates & Rebuttals
Healthbuy
Burbank,California,
U.S.A.
Credit Authorization
#2UPDATE Employee
Sat, April 11, 2009
Hello Cindy, When you ordered your free trial offer there was a credit authorization for the trial amount you planned on purchasing in 21 days and one charge for the invoiced shipping costs, including any additional items you may have ordered at the time of purchase. A credit authorization is not a credit card charge and if you choose to cancel the free trial offer, the credit authorization will disappear from your statement within 1-7 Days. Many companies hide this information and make you call a number to cancel the offer only for the customer to get a busy signal or sit on hold for an hour. This is not how we do business. Our terms for this offer are highlighted next to the "unchecked" checkbox that you agreed to. We also provide an online customer service system that can be accessed 24/7 for cancellation of the offer. There is a link to cancel on every page of our website including the offer terms that you agreed to. We take great pride in being an honest online company and should you wish to return your product, please visit our online customer service system and request a refund at http://support.healthbuy.com Best regards, HealthBuy.com Customer Service
Healthbuy
Burbank,California,
U.S.A.
Credit Authorization
#3UPDATE Employee
Sat, April 11, 2009
Hello Cindy, When you ordered your free trial offer there was a credit authorization for the trial amount you planned on purchasing in 21 days and one charge for the invoiced shipping costs, including any additional items you may have ordered at the time of purchase. A credit authorization is not a credit card charge and if you choose to cancel the free trial offer, the credit authorization will disappear from your statement within 1-7 Days. Many companies hide this information and make you call a number to cancel the offer only for the customer to get a busy signal or sit on hold for an hour. This is not how we do business. Our terms for this offer are highlighted next to the "unchecked" checkbox that you agreed to. We also provide an online customer service system that can be accessed 24/7 for cancellation of the offer. There is a link to cancel on every page of our website including the offer terms that you agreed to. We take great pride in being an honest online company and should you wish to return your product, please visit our online customer service system and request a refund at http://support.healthbuy.com Best regards, HealthBuy.com Customer Service
Healthbuy
Burbank,California,
U.S.A.
Credit Authorization
#4UPDATE Employee
Sat, April 11, 2009
Hello Cindy, When you ordered your free trial offer there was a credit authorization for the trial amount you planned on purchasing in 21 days and one charge for the invoiced shipping costs, including any additional items you may have ordered at the time of purchase. A credit authorization is not a credit card charge and if you choose to cancel the free trial offer, the credit authorization will disappear from your statement within 1-7 Days. Many companies hide this information and make you call a number to cancel the offer only for the customer to get a busy signal or sit on hold for an hour. This is not how we do business. Our terms for this offer are highlighted next to the "unchecked" checkbox that you agreed to. We also provide an online customer service system that can be accessed 24/7 for cancellation of the offer. There is a link to cancel on every page of our website including the offer terms that you agreed to. We take great pride in being an honest online company and should you wish to return your product, please visit our online customer service system and request a refund at http://support.healthbuy.com Best regards, HealthBuy.com Customer Service
Healthbuy
Burbank,California,
U.S.A.
Credit Authorization
#5UPDATE Employee
Sat, April 11, 2009
Hello Cindy, When you ordered your free trial offer there was a credit authorization for the trial amount you planned on purchasing in 21 days and one charge for the invoiced shipping costs, including any additional items you may have ordered at the time of purchase. A credit authorization is not a credit card charge and if you choose to cancel the free trial offer, the credit authorization will disappear from your statement within 1-7 Days. Many companies hide this information and make you call a number to cancel the offer only for the customer to get a busy signal or sit on hold for an hour. This is not how we do business. Our terms for this offer are highlighted next to the "unchecked" checkbox that you agreed to. We also provide an online customer service system that can be accessed 24/7 for cancellation of the offer. There is a link to cancel on every page of our website including the offer terms that you agreed to. We take great pride in being an honest online company and should you wish to return your product, please visit our online customer service system and request a refund at http://support.healthbuy.com Best regards, HealthBuy.com Customer Service
