Hearthware Jeremy
United States of America#2UPDATE Employee
Mon, October 01, 2012
Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear about this unfortunate experience. I can assure you that customer service has always been, and continues to be our #1 priority. If you send me an email with your order information at [email protected], I can ensure that any questions or concerns you may have reach our customer service managers. Once they update me on the status of your missing items, I will pass along any relevant information I receive. Thank you for your patience.