- Report: #929023
Complaint Review: Hearthware Inc - Internet
Reported By:
rosemary46 -
Henderson, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hearthware Inc
1755 N. butter field Rd. 60048 Internet, United States of America
Phone:
18557422665
Web:
Precisiontop.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hearthware Inc NuWave induction cooktop This company is a ripoff Internet
I ordered the NuWave convection stove from their TV commercial. I took advantage of the two for one bay paying shipping on the second on along with the cookware included. I was told by their representative that I would not be charged for any of my order until it was shipped. I received on cooktop with no cookware and no second cooktop. Upon calling the numerous items before finally getting a "live person", I was told that the rest of the order was back ordered. I received my credit card statement and saw that I was charged for the full amount. I attempted to contact them again with no luck and after leaving my phone number numerous times, I left a message that I was returning the one cooktop that I had received and was canceling my order. I paid the return shipping charge and that was fine with me. When I finally received my credit, they withheld the initial shipping chares as well as a handling charge. I protested as well as wrote to their legal dept. but they do not have the courtesy to even respond. Stay away from this product as it is a ripoff completely. Just try to get someone to answer the phone!
1 Updates & Rebuttals
Hearthware Becky
United States of AmericaRepon
#2UPDATE Employee
Mon, August 20, 2012
Hello, my name is Becky. I am the Social Media Manager for Hearthware, the makers of the NuWave PIC. I apologize for any confusion you may have had regarding the ordering process or our return policy. While we do offer a 90 day, money back guarantee, unfortunately, we cannot offer a refund on shipping and processing charges as these charges are necessary to cover the ever increasing costs of shipping our products, in addition to costs associated with processing the orders.
If you have any more questions or concerns, feel free to send an email to [email protected].
