- Report: #927248
Complaint Review: Hearthware Inc. - Internet Internet
Reported By:
HATESNUWAVEPIC -
antioch, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hearthware Inc.
1755 N. Butterfield Rd. Internet, 60048 Internet, United States of America
Phone:
1-855-742-2665
Web:
nuwavepic.com hearthware.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hearthware, Inc. NUWAVEPIC.com NO CUSTOMER SERVICE... CANNOT CANCEL ORDER... NO EMAIL REPLY... OVERCHARGED SHIPPING FEES , Internet
NO CUSTOMER SERVICE TO TAKE YOUR CALL TO CANCEL ORDER
Saw advertisement on TV. Looks like a great product and a great deal..... NNOOOTTTT!!!!!!
I ordered the product using their online service. It will prompt you if you want to add more products and just pay for the shipping handling fee. I was shocked when I saw the shipping charge which is more than the actual cost of the items ordered.
I called customer service right away to cancel the order. I was transferred to the cancellation dept. but I get a busy signal if not, I was on hold for more than 30 minutes.
Someone will be available to take your order over the phone BUT... no one is available if you will cancel order. WHAT A SCAM.
Saw advertisement on TV. Looks like a great product and a great deal..... NNOOOTTTT!!!!!!
I ordered the product using their online service. It will prompt you if you want to add more products and just pay for the shipping handling fee. I was shocked when I saw the shipping charge which is more than the actual cost of the items ordered.
I called customer service right away to cancel the order. I was transferred to the cancellation dept. but I get a busy signal if not, I was on hold for more than 30 minutes.
Someone will be available to take your order over the phone BUT... no one is available if you will cancel order. WHAT A SCAM.
1 Updates & Rebuttals
Hearthware Jeremy
United States of AmericaCancellation Help
#2UPDATE Employee
Thu, August 16, 2012
Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I apologize for the difficulty you encountered while trying to contact our customer service department. If you send an email with your order information to [email protected], we will forward your information along to our customer service managers and pass along any relevant information we receive.
