- Report: #916833
Complaint Review: Hearthware Inc - Libertyville Illinois
Reported By:
Joe M -
Grapevine, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hearthware Inc
1795 Butterfield Road, Libertyville, IL 60048-1212 Libertyville, 60048-1212 Illinois, United States of America
Phone:
Web:
www.hearthware.com
Categories:
Business Rating:
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Hearthware Inc Nu Wave False Advertising - Cheating Consumers Libertyville, Illinois
I was supposed to receive two Nu Wave PICs and Two Complete PIC Cooking Packages. Each package was supposed to consist of a 9 inch stainless steel non-stick omelet pan, 10.5 inch stainless steel non-stick frying pan, 3.5 qt stainless steel pot with tempered glass lid, stainless steel steamer basket and 9 piece stainless steel fondue set (see web site). I also
purchased a cast iron drill and griddle.
. . My original shipment consisted of only one PIC and the two skillets. I was told the rest was on back order. After a few weeks I called complaining that I had not received anything else . The company agreed to send me the cast iron grill and griddle. I was told that I was not eligible to receive anything from the two Complete PIC Cooking Packages except for one 3.5 quart stainless steel pot (and that was on back order. .
. It is wrong for the company to advertise something and then only send part of what you have paid for (they charged two payments on my card ($114.55 and $189.89).
purchased a cast iron drill and griddle.
. . My original shipment consisted of only one PIC and the two skillets. I was told the rest was on back order. After a few weeks I called complaining that I had not received anything else . The company agreed to send me the cast iron grill and griddle. I was told that I was not eligible to receive anything from the two Complete PIC Cooking Packages except for one 3.5 quart stainless steel pot (and that was on back order. .
. It is wrong for the company to advertise something and then only send part of what you have paid for (they charged two payments on my card ($114.55 and $189.89).
1 Updates & Rebuttals
Hearthware Jeremy
United States of AmericaBackorder Help
#2UPDATE Employee
Thu, July 26, 2012
Hello, my name is Jeremy and I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I apologize for the delay in the receipt of your complete order. We have been working diligently on fulfilling all of our backorders. We thank you for your patience while we resolve this issue.
Our customer service representatives will be more than happy to review your order and ensure that all items are accounted for. If you send an email with your order information to [email protected], you should receive a response within 72 hours.
