- Report: #963775
Complaint Review: Hearthware Inc - LibertyvilleInternet Illinois
Reported By:
David Mc -
Santa Fe, New Mexico, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hearthware Inc
1755 N. Butterfield Rd. LibertyvilleInternet, 60048 Illinois, United States of America
Phone:
1=847-775-8123
Web:
www.precisioncooktop.com
Categories:
Business Rating:
(0)
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Hearthware, Inc Did not receive free extras as promised in TV advertisement LibertyvilleInternet, Illinois
Ordered and paid for immediately the 2 for 1 induction cooktop as advertised on Television. The infomercial promised numerous extras such as stainless steel pan and lid, steemer insert, frypans, and fondue insert and forks. I received the 2 induction hotplates, but no extras. I have tried to contact the company over 50 times through their customer complaint number, but it is alway busy. Although the cooktops work great, I am feeling ripped off by this company.
1 Updates & Rebuttals
Hearthware Jeremy
United States of AmericaCookware Help
#2UPDATE Employee
Mon, November 05, 2012
Hello, my name is Jeremy. I am the Social Coordinator for Hearthware, the makers of the NuWave PIC. In many cases, confusion about the cookware stems from a simple misunderstanding about having accepted the additional S&P charges in order to obtain the free gift. If you feel that you are still missing items from your order, send us an email with your complete order information to [email protected]. I will have our customer service managers compare your records with our own. Once I receive an update from them, I will pass along any relevant information to you.
