- Report: #1260639
Complaint Review: Heartland Vanlines - Nationwide
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Author Confirmed
Why?
Heartland Vanlines
Nationwide, USA
Phone:
8887305306
Web:
www.heartlandvanlines
Categories:
Business Rating:
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Heartland Vanlines Overcharged me severely and kept overcharging, for delivery, for extra wrapping, for fuel Florida but also Texas and Illinois Nationwide
I was severely overcharged for my interstate move by this business. I research their previous business practices and they were highly rated by the BBB. However, I did find a similar complaint of overcharging that was similar to my experience. I was pressured to pay more at pick-up when I had to leave my recently sold house. The carefully calculated estimate I did calculated about 1045 cubic foot. It took them over 30 days to deliver my belongings. There contract reads "weekends and holidays" included. I was charged even more for "extra packing". These materials were not authorized by me, the team simply began using boxes while I was still reeling from the added costs.
They added even more money for delivery of my items. Most of the money is certified funds (except deposit) so credit card dispute is not possible! They claimed they could not get the truck in my apartment driveway. I have a statement from the apartment manager that they have had many full size moving vans here.
They added a fuel charge that they contract indicates was included.
I have missing items and damage that I submitted a claim for and have had no response for more than 1 week.
I measure every item and box after delivery. I used an spread sheet that has been checked for accuracy by others. I even added 10% factor and it is still far from what I paid. I paid $5900 to them for what they estimate at 1200 cubic foot. My actual measurement came to 536 cubic foot.
