Derek
Somers Point,#2UPDATE Employee
Wed, May 03, 2006
Customer, It is not a "secret" we do own both websites. We are a large company and the industry leader for our product type. If you had any problem, simply contact us direct, and we are happy to assist you. Posting here is not helping us help you, since we are unable to get any of the info we need to look up your order and track it for you, or tell you why you did not receive it. In many cases it would be cancelled or refunded for mis match credit card billing info or it could have been returned due to insufficient address, or if you were not home to sign when fedex or ups came to deliver. Either way, ALL YOU HAVE TO DO IS CONTACT US DIRECT at 1-866-437-2748 or [email protected]. It is very simple. We are very happy to help you, you just have to contact us so we can. Out of 500,000 orders in a year, you may see 50 complaints, all of which were remedied as soon as we heard from the actual customer. Keep in mind we are an online store. All of our products do have to be shipped. There is a 1 in 1000 lost package ratio, which is not only very efficient, but if you do the math, very impressive. That being said, there is a 1 in 1000 lost package ratio. If we ship 50,000 packages a month, there is a chance that 50 people will need assistance due to not providing correct address, not being home to sign for delivery, etc. All you have to do is contact us. IF you contact us by phone, you HAVE TO CONTACT US DURING NORMAL BUSINESS HOURS, unlike the posts where people say " they do not answer " we are in the office fully staffed from 9 am to 4 pm. There are a dozen phone operators here and they answer every single phone call, monday to friday, 9-4 eastern time. IF you need help, just call us or email us please. Also, please keep in mind, that if we were secretly "ripping people off" than we would not be shipping 500k orders a year for over 7 years, and MORE IMPORTANTLY WOULD NOT BE replying to these posts! Kind Regards, Derek Customer Service Manager
J
Boulder,#3Consumer Comment
Mon, April 24, 2006
I have read the numerous reports of fraud regarding a similar web site run by Global Life Enhancements. That web site operates under the name herbalsmokeshop.com. If you go to both http://www.herbal-smoking.com and http://www.herbalsmokeshop.com, you'll notice that they are both in New Jersey and they sell identical products. The pictures describing their products are identical. Even the order page information and font face is identical, also. I strongly suspect that both web sites are owned and operated by the same people. Be warned.