- Report: #401608
Complaint Review: Heritage Administration Services - Lincoln Nebraska
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Author Confirmed
Why?
Heritage Administration Services
8055 "O" St. Lincoln, 68510 Nebraska, U.S.A.
Phone:
800-753-5236
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Heritage Administration Services No Payment made on claim with Autho # Lincoln Nebraska
In Sep of 2008 a customer brought his coach into our repair facility. We troubleshot the problem and contacted Heritage to obtain authorization to repair. An Autho # was given ( J08-13752-351 ) . The repairs were completed and all paper work was submitted to :
Claims Pay Dept
400 Metro Place North
Dublin OH, 43017
This was all completed on time and as per the extended warranty providers request.
After 45 days with no payment I attempted to contact Heritage to find out status of payment. Heritage ( or administrative services ) stated they have received the claim and it is being paid. I asked about payment details and none could be given.
Admin Services state they have no way of getting ahold of Heritage. I have since contacted Admin Services every other week for info and none has been given. Today ( 12/15/2008 ) I contacted Kevin with Admin services. He sent me to Dave who stated a check will be cut, Heritage had some problems over the summer but everything has been cleared up and they are cutting checks and trying to catch up. I find this very difficult to believe and I am not holding my breath.
It has been neary three months with no resolve. If you are a repair facility and a customer has Heritage extended warranty, BEWARE. Unfortunately, the customer will need to pay for the repairs up-front and then deal with the warranty provider.
If you are a customer, be double aware.
Anacleto1
Fresno, California
U.S.A.
Claims Pay Dept
400 Metro Place North
Dublin OH, 43017
This was all completed on time and as per the extended warranty providers request.
After 45 days with no payment I attempted to contact Heritage to find out status of payment. Heritage ( or administrative services ) stated they have received the claim and it is being paid. I asked about payment details and none could be given.
Admin Services state they have no way of getting ahold of Heritage. I have since contacted Admin Services every other week for info and none has been given. Today ( 12/15/2008 ) I contacted Kevin with Admin services. He sent me to Dave who stated a check will be cut, Heritage had some problems over the summer but everything has been cleared up and they are cutting checks and trying to catch up. I find this very difficult to believe and I am not holding my breath.
It has been neary three months with no resolve. If you are a repair facility and a customer has Heritage extended warranty, BEWARE. Unfortunately, the customer will need to pay for the repairs up-front and then deal with the warranty provider.
If you are a customer, be double aware.
Anacleto1
Fresno, California
U.S.A.
