Heritage
Mobile,#2REBUTTAL Owner of company
Wed, December 12, 2012
Customer was completely confused. She filled out an online form that sends part requests to different recyclers. Those that have the parts respond with pricing, warranty, etc. She ordered 1 from us and 1 from another company without realizing it. She thought we were the same company. She contacted us when she received the first one and told us it was not working. Looking into it, it was not our starter but the first one she ordered from a different company. Ours arrived a few days later and worked flawlessly. The reason she had 2 charges was 1 from us and 1 from a different company. Always keep notes when ordering online
Thanks
Heritage