- Report: #405083
Complaint Review: Hertz Rental Car - Nationwide
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Hertz Rental Car
Hertz.com Nationwide, U.S.A.
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Hertz Rental Car Hertz uses Bait & Switch tactics Nationwide
Hertz is using what I believe is "Bait & Switch" tactics when you make reservations via their website. I did a search for rental car prices at Tampa International Airport (TPA) through sidestep.com. Hertz came up as having the best price for a small SUV at TPA and we were directed to their website. I made the reservation and it was confirmed through the website and my e-mail.
In addition to my confirmation e-mail, I also received an e-mail for an additional reservation that I did not make so I called their reservation line and spoke to a Customer Service representative to have that incorrect reservation cancelled. While doing that, she noted that my original reservation was made for a private corporate airport at TPA and that I could not pick up a car there. I told her that I made it for TPA but she said that the address was for the private airport (which is right by TPA).
I asked her to change it and she told me that it would cost us almost $200 more for the same rental. She also told me that if I hadn't called and gone to Tampa with my original reservation, they would have had to charge me the "going rate" at that time. It seems to me that this is a classic "bait and switch" tactic to charge the customer more. I spoke with customer service and they couldn't do anything for me. Hertz, in my opinion, is being very disingenuous with their customers.
Danette
Wilton, New York
U.S.A.
In addition to my confirmation e-mail, I also received an e-mail for an additional reservation that I did not make so I called their reservation line and spoke to a Customer Service representative to have that incorrect reservation cancelled. While doing that, she noted that my original reservation was made for a private corporate airport at TPA and that I could not pick up a car there. I told her that I made it for TPA but she said that the address was for the private airport (which is right by TPA).
I asked her to change it and she told me that it would cost us almost $200 more for the same rental. She also told me that if I hadn't called and gone to Tampa with my original reservation, they would have had to charge me the "going rate" at that time. It seems to me that this is a classic "bait and switch" tactic to charge the customer more. I spoke with customer service and they couldn't do anything for me. Hertz, in my opinion, is being very disingenuous with their customers.
Danette
Wilton, New York
U.S.A.
4 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Sounds like..
#2Consumer Comment
Sat, December 27, 2008
This sounds like you have more of an issue with the site you searched for the car rental through. These "price grabber" sites just do searches based on your parameters and sometimes can be less than accurate in the details of the quotes. They also can search parameters or conditions that you are not allowed to rent under. It sounds like Hertz would have honored the price if you could have gotten to the other location, but because you wanted to(needed to) change it to one you could get to you had to pay the current price for that location. It does not matter if it is across the street or across the state, the location is different. Most likey what happened is that this site looked for any location around the airport, and searched for a price. The location it came up with was probably considered a "local" location and not an "airport" location. The "locals" tend to have better deals sometimes than the "airport", and is probably what you ran into.
Robert
Irvine,California,
U.S.A.
Sounds like..
#3Consumer Comment
Sat, December 27, 2008
This sounds like you have more of an issue with the site you searched for the car rental through. These "price grabber" sites just do searches based on your parameters and sometimes can be less than accurate in the details of the quotes. They also can search parameters or conditions that you are not allowed to rent under. It sounds like Hertz would have honored the price if you could have gotten to the other location, but because you wanted to(needed to) change it to one you could get to you had to pay the current price for that location. It does not matter if it is across the street or across the state, the location is different. Most likey what happened is that this site looked for any location around the airport, and searched for a price. The location it came up with was probably considered a "local" location and not an "airport" location. The "locals" tend to have better deals sometimes than the "airport", and is probably what you ran into.
Robert
Irvine,California,
U.S.A.
Sounds like..
#4Consumer Comment
Sat, December 27, 2008
This sounds like you have more of an issue with the site you searched for the car rental through. These "price grabber" sites just do searches based on your parameters and sometimes can be less than accurate in the details of the quotes. They also can search parameters or conditions that you are not allowed to rent under. It sounds like Hertz would have honored the price if you could have gotten to the other location, but because you wanted to(needed to) change it to one you could get to you had to pay the current price for that location. It does not matter if it is across the street or across the state, the location is different. Most likey what happened is that this site looked for any location around the airport, and searched for a price. The location it came up with was probably considered a "local" location and not an "airport" location. The "locals" tend to have better deals sometimes than the "airport", and is probably what you ran into.
Robert
Irvine,California,
U.S.A.
Sounds like..
#5Consumer Comment
Sat, December 27, 2008
This sounds like you have more of an issue with the site you searched for the car rental through. These "price grabber" sites just do searches based on your parameters and sometimes can be less than accurate in the details of the quotes. They also can search parameters or conditions that you are not allowed to rent under. It sounds like Hertz would have honored the price if you could have gotten to the other location, but because you wanted to(needed to) change it to one you could get to you had to pay the current price for that location. It does not matter if it is across the street or across the state, the location is different. Most likey what happened is that this site looked for any location around the airport, and searched for a price. The location it came up with was probably considered a "local" location and not an "airport" location. The "locals" tend to have better deals sometimes than the "airport", and is probably what you ran into.
