- Report: #243822
Complaint Review: Hess Kennedy - Orlando Florida
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Author Confirmed
Why?
Hess Kennedy
1800 Pembroke Dr Suite 290 Orlando, 32810 Florida, U.S.A.
Phone:
866-867-3135
Web:
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Hess Kennedy ripoff fradulent in debt settlement Orlando Florida
was particpating in a debt settlement program paid the program off early still was told not enough to settle all accounts sent them another large sum of money to settle accounts continued to keep in contact was told some accounts that arent taken care of were taken care of was told accounts were still being negotiated have placed several calls and told somebody will call back have left numerous messages with no return phone call am Seriously thinking of seeking legal counsil in thsi matter as to still have seriously messed up credit......
Maurice
Omaha, Nebraska
U.S.A.
Maurice
Omaha, Nebraska
U.S.A.
1 Updates & Rebuttals
Tiffany
New Whiteland,Indiana,
U.S.A.
Don't wait to pursue this!
#2Consumer Suggestion
Fri, April 20, 2007
I would strongly encourage you to contact an attorney for a consultation. If you can't afford this, I know there are some attorneys who offer a free initial consultation. Next, I would advise filing a complaint with the Better Business Bureau. You can go to the BBB's website bbb.com, and do a search for Hess Kennedy in Florida. There is a link at the top of the page that lets you file complaints online. Then, I would file complaints with the Attorney General in your state and in Florida. If you go onto the state websites, they most likely will have an option to file a consumer complaint online. I signed up with Hess Kennedy this past summer and after the payments began coming out of my bank account each month, I never heard another word from them. Emails were unanswered, or when I did receive a reply, it was a very vague and condescending reply that did not answer my query. I started calling the office and would be put on hold for periods ranging from 45 minutes to over an hour, all the while being charged at long distance rates. After holding all of that time, I would be hung up on before ever speaking to anyone about my file. I finally terminated their services after the first of this year and requested a refund of the money in my settlement account. I never got a response and certainly haven't received my money back. I sent emails, faxes and letters to no avail, and again, my calls were not taken. I finally filed complaints with the above agencies. I received a supposed response from Hess Kennedy to the BBB regarding my complaint. Their "Compliance Officer" stated that the credit counseling agency (CCC of America) who referred me to Hess Kennedy gave me incorrect information regarding their services. The response claims that services were performed by lawyers and paralegals on my account, but as a gesture of goodwill, they would issue a full refund. I'm still waiting!!
