- Report: #237348
Complaint Review: Hewlett Packard - Nationwide
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Why?
Hewlett Packard
www.hp.com/go/dvdwriter Nationwide, U.S.A.
Phone:
972-226-6157
Web:
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Hewlett Packard Their DVD writer and all their products driven with belts are lousy! ripoff Palo Alto, California Nationwide
I bought two light scribe 18X Supr Multi DVD Writers Hewlet Packard. I am finding that these products are very defective. The belts break within one month of purchase! They are cheap belts and a real ripoff! I pay close to $100 for the unit only to find that within a month these belts break!
Did ever try to call customer service? It is horrible. I spend hours trying to contact these companies about their products and I get very little satisfaction! Now I underestand why these companies only give a 15 day warranty before the product is to be returned and then you have to ship it off. Who has time for all that nonsense so you buy another product and lose more money!
Try taking the product back to Fry's electronics! They won't even service the belts. You might get radiation! If this is such a big deal then why don't companies like
Sony and Hewell Packard put belts in these machines that will hold up and work for at least a year! And why don't these companies guarantee their belts? Two cent lousy belts from imports from another company. Cheap and lousy!
I am really mad! I have four machines here without belts! No one will fix them and calling the customer service is a waste of time because you are on hold for hours until they find the right person for you to talk to. They they say let me transfer you and you are immediately cut off! I want my money back now!
Edie
Garland, Texas
U.S.A.
Did ever try to call customer service? It is horrible. I spend hours trying to contact these companies about their products and I get very little satisfaction! Now I underestand why these companies only give a 15 day warranty before the product is to be returned and then you have to ship it off. Who has time for all that nonsense so you buy another product and lose more money!
Try taking the product back to Fry's electronics! They won't even service the belts. You might get radiation! If this is such a big deal then why don't companies like
Sony and Hewell Packard put belts in these machines that will hold up and work for at least a year! And why don't these companies guarantee their belts? Two cent lousy belts from imports from another company. Cheap and lousy!
I am really mad! I have four machines here without belts! No one will fix them and calling the customer service is a waste of time because you are on hold for hours until they find the right person for you to talk to. They they say let me transfer you and you are immediately cut off! I want my money back now!
Edie
Garland, Texas
U.S.A.
1 Updates & Rebuttals
Vince
Carmichael,California,
U.S.A.
May Be Ozone
#2Consumer Suggestion
Wed, February 28, 2007
It's not normal for belts to fail so often. Do you use an ionizing air purifier near your computer? Or, do you have a copying machine or very old laser printer? Older or malfunctioning ionizing air purifiers are a source of ozone as are some copiers and older laser printers. Ozone can rapidly destroy rubber parts and it is also very dangerous to your health if present in high enough concentrations to destroy rubber. Ozone in high concentrations has a characteristic "electric arc" smell. Another source of ozone could be an actual electric arc.
