- Report: #444728
Complaint Review: Hewlett Packard - Palo Alto California
-
Author Confirmed
Why?
Hewlett Packard
3000 Hanover Street Palo Alto, 94304-1185 California, U.S.A.
Phone:
650-857-1501
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hewlett Packard - HP Pavillion Notebook Computer - defective wireless switch Palo Alto California
I purchased an HP Laptop from Office Depot. The wireless switch became defective after around 1 year. I returned to Office Depot and confirmed that their display model laptop had the same defective switch - it doesn't click into place so the wireless connect is easily lost. I contacted HP and they told me it would cost $298 to repair. I agreed to have them refund to me and all consumers $298 or asked they recall the product, the technician on the other end didn't seem to agree to that, so I asked him to elevate that.
If 1,000,000 people purchased this computer, it is a $298,000,000 loss to consumers if all computers have the same defect.
Next time I'll first look at Toshiba, Fujitsu, ACER, Leveno, Gateway...
David
Carlsbad, California
U.S.A.
If 1,000,000 people purchased this computer, it is a $298,000,000 loss to consumers if all computers have the same defect.
Next time I'll first look at Toshiba, Fujitsu, ACER, Leveno, Gateway...
David
Carlsbad, California
U.S.A.
