Eddie
Youngstown,#2UPDATE Employee
Thu, July 10, 2008
You are entitled to one year of HP TotalCare upon purchasing the product. Per the conversation you had posted it didn't appear that he asked for your S/N to verify your date of purchase yet. Instead, he stopped the conversation once he found out he wouldn't be able to assist you and directed you to someone in tech support that could instead of wasting your time. I'm sure what happened next is that once the complainant contacted phone technical support where they could properly assist him and narrowed down his particular machine, he had been past the one year of complimentary technical support included with his purchase. (there are discrepancies in the story - he says it's two years old but told the tech it was one year?) The technician then offered to continue troubleshooting for the above charge as is customary with any product that has come out of warranty. No clue what you're filing the complaint about.