The_phantom_poster
West Plains,#2UPDATE EX-employee responds
Thu, February 12, 2009
I know it seems silly, but due to customers "abusing" service center technitians, the BIO-HAZARD rules had to be put into place, and they are very strict. The BIOHAZARD rules say that if moldly or fungus growths, animal droppings, (mice) insects, (ants and such), or anything along those lines is found inside a notebook, that it is not to be repaired, it is to be sent back. Keep in mind that these rules exsist because the service centers would somtimes get computers that mice had nested in, that were full of ants, had big clumps of black mold.....things of that nature. So they put the rules into place to prevent that from happening. Unfortunatly the rules are very strict....if there is one single ant in that notebook, it's not supposed to be fixed, one single mouse dropping, or one little smudge of mold. Now a technitian might just ignore it and fix the computer anyway.....which would be nice for the customer, but they aren't supposed to. For an agent to ignore that little bit of mold is breaking the rules, and, although he'd probably never get caught, he COULD get in trouble for it... And mold can grow anywhere that there is moisture, including metal surfaces.