- Report: #629139
Complaint Review: HFC Beneficial HSBC Household Finance - Doraville Georgia
Reported By:
Richard M -
Choctaw, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HFC Beneficial HSBC Household Finance
Loss Draft Department 508,PO Box 48100 Doraville, 30362 Georgia, United States of America
Phone:
1-678-459-9586
Web:
Categories:
Business Rating:
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HFC Beneficial, HSBC, Household Finance Stealing our money Doraville, Georgia
Incident
On May 16, 2010 our home was damaged by hail as well as a door and gutters on our 24/30 out building. On the 6th of June a claim was filed with State Farm Insurance and on June 20th State Farm adjuster inspected our damage and gave us a check for $12,520.93 which was made out to Diane Morgan & Beneficial. On June the 26th a special packet was received from Beneficial and filled out along with the check plus all requested material was overnighted to Beneficial. Our roof was completed by July 13th and guttering was done by the 15th.It was inspected by Beneficial on the 13th and the guttering was inspected on the 22nd. Our roof has been completed for 3 weeks and have received no funds from Beneficial to pay our contractor. Each time that we have contacted them, they tell us that they are missing required documents even though we have faxed all required copies at least 4 times. Also, a phone call was made by our State Farm rep. to Beneficial and Beneficial was asked if they had all required documents and they stated that they did. All required documents were received by Beneficial thus completing our part of the requirements. I spoke with a lady name of \"Rosy\" and she said that they had all documents and would overnight a check for about 90% of completed work. Today (8-3) Beneficial said that they were only going to send us a partial check for $3000 but according to Beneficial they still are missing 3 documents. Every attempt has been made to settle this claim but Beneficial still is holding on to the check. Also, when the faxed items were sent, Beneficial refused to give us a confirmation number, also refusal to provide a name. Even the Contractor talked to Beneficial and stayed on the line while he faxed the documents to them and they acknowledged receiving them. Every attempt by us to get the money to the contractor has met with delays, stonewalling, refusals on their part. They are flat refusing to send us the check and we are out $13,608.70.
Damage Resulting
We are facing the possibility of having to pay the contractor 12,520.93 + an additional $87.77 for adjustments making the total of $13,608.70 and we can\'t come up with that kind of money. We are maxed out on everything and it is virtually impossible to come up with that kind of cash.This is totally devastating to us. My wife is facing a mental breakdown plus who knows what else will happen.
1 Updates & Rebuttals
Karl
Clovis,New Mexico,
U.S.A.
Contact Your Attorney
#2Consumer Suggestion
Fri, October 29, 2010
You have done all you can. Your money is obviously drawing interest and not for you. A letter from your attorney threatening legal action is normally all that it will take.
