- Report: #413466
Complaint Review: Hhgregg - Montrose Ohio
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Hhgregg
W. Market Street Montrose, 44333 Ohio, U.S.A.
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Hhgregg Poor customer service, failure to delivery all items purchased Montrose Ohio
I purchased a appliances and other items in 01/09 from the hhgregg in Montrose, Ohio. Delivery was scheduled 2:00 -5:00 P.M. The washer and dryer did not come with all parts. I contacted the store with concerns about the delivery and tried re-scheduling a new delivery date with consideration to my work schedule. Of course, hhgregg could care less, that, we the public work for a living and refuse to make any special arrangements, even when the mistake was theirs. If you purchase anything from this company, don't count on their promises, once they have your money, it's over. Needless to say, I must make arrangements to give up another weekend day for another delivery. There are other stores, with prices somewhat higher... but weight the idea of wasting a weekend for hhgregg convenience or saving a few dollars. My time is worth more then a few saved dollars.
Jeannie
Akron, Ohio
U.S.A.
3 Updates & Rebuttals
Windsnake
Four Oaks,North Carolina,
United States of America
"Parts"??
#2Consumer Comment
Mon, July 19, 2010
You do not mention what "parts" were missing. But one would assume that if they delivered your washer and dryer, you could have accepted the delivery and then arranged to pick up any "parts" at the store in-person at your convenience. The only "parts" that could possibly be missing would be a dryer cord, drain hose, or vent. Nothing that requires delivery by truck.
swisher43
Columbia,South Carolina,
United States of America
Constumer correct again
#3Consumer Suggestion
Sun, June 06, 2010
First off employee... I personally have experienced multiple stores that will work with you and deliver items when you are there and not at work. LOWES for one.
By being rude you just solidified the consumer complaint yet again. How about trying and apologizing for the misunderstanding next time? That might get people to respect your store again. Or don't volunteer that you are an employee.
Its a amazing HHgregg is in business still
Mike
Canton,Ohio,
U.S.A.
We the public...
#4UPDATE Employee
Thu, April 16, 2009
You should keep in mind that the salespeople, managers, and delivery drivers are also members of the public who also work for a living. We're all well aware of work schedules, however due to routing as many deliveries as possible on one trip and proceeding from one location to the next in logical order I don't know of any large companies that will deliver at a certain time on a certain day. Regardless of where you buy something the best plan is to have it delivered on a day you do not have work.
