- Report: #347766
Complaint Review: Hillside Auto Mall Inc KIA - Hillside New Jersey
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Hillside Auto Mall Inc KIA
56 US Hwy, 22 East Hillside, 07205 New Jersey, U.S.A.
Phone:
973-9239100
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Hillside Auto Mall, Inc Don't buy KIA car. Their warranty is a fraud. Hillside NJ dealership is bad. Hillside New Jersey
I bought my KIA Spectra 2003 in KIA Hillside dealership (Hillside NJ). This dealership (manager David Conklin) makes tricks to avoid making warranty repairing. They tell you it is your fault if your car is broken even if you made all proper maintenance.
When my car (KIA Spectra 2003) was broken first time during warranty period (an engine suddenly stopped to work on the road), they told me that a SQUIRREL or RAT ate some cable, ant it was the reason for the engine to stop, but they could not explain me how I was able to drive with no this cable about 10 miles. I had to pay few hundred dollars for the repairing that they MUST do under warranty.
Second (and last) time it was happened again, the engine just stopped to work during driving. It was no any indication ("check engine" etc.), no leaks. I checked all liquids levels, everything was OK. I towed my car to the local mechanic, he did diagnostics and told that the engine is dead (low pressure within the engine, and a few cylinders were damaged) although all liquids levels are normal. The mechanic advised me to tow the car to the dealership because this case MUST be under warranty (current mileage 59,000, extended warranty 100,000).
I towed the car to this dealership and told them that the job must be pay-free for me because it was no any my fault. They promised to call me back. I waited two days and called myself. AFTER 2 DAYS they asked me to bring all maintenance documents from the beginning. I gave them all necessary documents for their consideration. After THREE DAYS they told that the breakage was happened because it was no coolant in the engine!
I showed them the diagnostics report from local mechanic but they just ignored it insisting that it was no coolant.
Question is: If it was so obvious, why they delayed almost a week to tell me that? The answer is: They dont want to provide warranty for the engine. You have to pay a lot of money for all breakages or just get rid of your car.
Also KIA does not provide any free rental car, and you to pay a lot of money for rent during the period when KIA dealership is delaying the repair.
Kia is not reliable car. It has problems too often, and if they don't provide proper warranty, you will be bankrupt. I think Kia sells cars with the price below market average and after that they just trying to save money to get rid of "warranty duties". So as a result, a cheapest car will be the most expensive for you.
Ivis
Newark, New Jersey
U.S.A.
When my car (KIA Spectra 2003) was broken first time during warranty period (an engine suddenly stopped to work on the road), they told me that a SQUIRREL or RAT ate some cable, ant it was the reason for the engine to stop, but they could not explain me how I was able to drive with no this cable about 10 miles. I had to pay few hundred dollars for the repairing that they MUST do under warranty.
Second (and last) time it was happened again, the engine just stopped to work during driving. It was no any indication ("check engine" etc.), no leaks. I checked all liquids levels, everything was OK. I towed my car to the local mechanic, he did diagnostics and told that the engine is dead (low pressure within the engine, and a few cylinders were damaged) although all liquids levels are normal. The mechanic advised me to tow the car to the dealership because this case MUST be under warranty (current mileage 59,000, extended warranty 100,000).
I towed the car to this dealership and told them that the job must be pay-free for me because it was no any my fault. They promised to call me back. I waited two days and called myself. AFTER 2 DAYS they asked me to bring all maintenance documents from the beginning. I gave them all necessary documents for their consideration. After THREE DAYS they told that the breakage was happened because it was no coolant in the engine!
I showed them the diagnostics report from local mechanic but they just ignored it insisting that it was no coolant.
Question is: If it was so obvious, why they delayed almost a week to tell me that? The answer is: They dont want to provide warranty for the engine. You have to pay a lot of money for all breakages or just get rid of your car.
Also KIA does not provide any free rental car, and you to pay a lot of money for rent during the period when KIA dealership is delaying the repair.
Kia is not reliable car. It has problems too often, and if they don't provide proper warranty, you will be bankrupt. I think Kia sells cars with the price below market average and after that they just trying to save money to get rid of "warranty duties". So as a result, a cheapest car will be the most expensive for you.
Ivis
Newark, New Jersey
U.S.A.
1 Updates & Rebuttals
Almek99
Bloomfield,New Jersey,
U.S.A.
DON'T BE MISLEAD BY LIARS
#2UPDATE Employee
Fri, August 22, 2008
I am the technician who directly diagnosed this customers vehicle, engine came in overheated. customers vehicle was at other garage prior to arriving to hillside automall and had several bolts and brackets missing off engine. this right away would be considered a void of warranty by any dealers standards but we gave this customer the benefit of doubt and proceeded to diagnose vehicle. We found that the vehicle had no antifreeze and proceeded to fill coolant when we noticed that the radiator drain was loose as if someone let it loose to drain antifreeze or possibly wanted to damage engine purposely. we then proceeded to further test as to the severity of the overheat by removing all spark plugs and performing what is called a compression test of all cylinders. All cylinders came up only to 75lbs pressure where they should be around 150lbs each, this is a result of what is called a blown head gasket. since the drain was either intentionally left open for malisciousness or by mistake it is therefore not a warranty issue, the customer was advised that maybe he should go to his insurance company and claim vandalism to get the insurance to pay. It may have been someone who does not like this individual but that is for him to find out, but clearly we are not ripoffs nor are we in the business to be beaten over the head by liars and bad people. Kia is like any other vehicle, nothing is built to last no matter what brand but this individual could not provide the maintenance record for a coolant flush anyway so do not beleive this individual and do not take his word on kia, I own 2 kia made cars and both have over 200k on them. I have owned many makes and models and to me a mercedes can be a big piece of you know what just as much as a yugo was. do your research by consumer reports and not from someone who thought neglecting maintenance would not have consequences.
