- Report: #983567
Complaint Review: Hiran Mazaira at Eyeglass Factory - shrewsbury Massachusetts
Reported By:
sandra -
worcester, Massachusetts, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hiran Mazaira at Eyeglass Factory
276 Boston Turnpike shrewsbury, 01545 Massachusetts, United States of America
Phone:
508-425-3165
Web:
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Hiran Mazaira at Eyeglass Factory took cash deposit, did not deliver. shrewsbury, Massachusetts
Report Attachments
In early November 2012, I went to the Eyeglass Factory to use my Groupon for a pair of eyeglasses. I was going to use my credit card to leave a deposit for the order, which was 2 prs of eyeglasses. Hiran Mazaira, owner and the only person that was in the store that day, urged me to give him a cash deposit and he could give me a discount for doing so. I gave him $300 in cash and he said that my eyeglasses would be ready in 10-14 days. I waited for more than 2 weeks and called, he stated that they were not in yet but that he would put a "super rush" on them and said he would call me. i waited another week before calling and again he said that they were not in yet. I called again a couple of days later and he stated that he was cutting them as we spoke. I could pick them up that day, I stated that I would be there by 5PM. When I got to the store, it was closed, a note on the door stated that he went for a rug cleaning machine and would be back in 30 minutes. I knew that he would not be, but played the 'game' and waited. I also stopped by at 5AM the next morning and the same note was on the door. I called several times and left messages, stating that I wanted either my eyeglasses or a refund. Hiran Mazaira called me on 12/8 and wanted my debit card information so that he could credit my account immediately. I did not give him the information, told him that i gave him cash and i wanted cash back, he said that i could pick it up on monday 12/10. the store had been cleared out by then.
1 Updates & Rebuttals
sandra
worcester,Massachusetts,
United States of America
Hiran Mazzaira - Eyeglass Factory- sent refund
#2Author of original report
Sat, December 22, 2012
I have an update - today, 12/21/12, I received a Postal Money order for the amount of my cash deposit that I had given for my eyeglasses. Hiran also sent the 2 pairs of frames. I still have not been reimbursed for the $50 Groupon. I have sent several emails to Groupon to recoup that cost.
