Ford Customer Service Division
Dearborn,#2UPDATE Employee
Thu, July 16, 2009
My name is Jeani and I work for Ford Motor Comany. I'm not sure what happened in your situation or exactly who you contacted. I would recommend that you call the Ford Customer Service Relationship Center (CRC) at 1-800-392-3673. Have your VIN, the repair order (if possible), the name of your dealership, and the name of the person you spoke to at the dealership. The CRC Representative would be in the best position to help you resolve your concern. Thank you