- Report: #1352099
Complaint Review: Holiday Fuy - Internet
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Author Not Confirmed
Why?
Holiday Fuy
Internet, USA
Web:
Holidayfury.com
Categories:
Business Rating:
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Holiday Fury Ripped me off for $60 sent me the wrong thing and refused to give me a refund Internet
I ordered an "ugly Christmas sweater" from Holiday Fury on 11/3/16. The "sweater" arrived 11/26, only it wasn't a sweater. It was more like the material of a sports jersey with small holes in it. It was also not the size or the picture that I ordered. I contacted customer service right away with the issue. They said they were sorry for the mix up and they would send a replacement to me right away. Well, the replacement never came, so when I got closer to Christmas I emailed them and said just give me a refund. The customer service email just gave me a canned response that they passed my information on to the refund team.
I still never heard back from them so I emailed again and again and again and they keep saying the same thing "please be patient we have forwarded your info to the refund department". I asked for a phone number or email to the refund department so I could contact them directly and they told me there is no phone number. Now the company has taken down their Facebook page, and when you go to the website it says it will be back next year with no contact info other than the service email address that I've already been trying. I think this is a take the money and run scam operation. They marketed on a lot of popular Facebook pages during the holiday season, took the orders, sort of filled some of them and then shut down the site and run off with the money. I really hope they are held accountable. I am still emailing customer service daily and demanding my refund.
