- Report: #90328
Complaint Review: HOLIDAY INN MELBOURNE OCEAN FRONT - MELBOURNE Florida
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HOLIDAY INN MELBOURNE OCEAN FRONT
2605 N. Hwy A1a MELBOURNE, 32903 Florida, U.S.A.
Phone:
321-777-4100
Web:
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HOLIDAY INN HOTELS Aka MELBOURNE OCEAN FRONT HOLIDAY INN RIPOFF TOOK MY MONEY SERVICES NOT RENDERED MELBOURNE Florida
I planned a 3 day quick getaway down to Florida from New York. I went on line & booked a 2 nite stay at THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA for 2 nites at a rate of $86.40usd per nite on April 22nd .
My stay was to be for May 19th & 20th alomost a month in advance I paid & booked the hotel. Well today I was given unfortunate news that there has been a death in my family & the memorial is taking place those days. I immediately contacted the airline to which the gave me a credit good for 1 year I then contacted the THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA & spoke to ROSANNA POTTER manager of the THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA & she informed me I was NOT ENTITLED TO MY MONEY BACK NOR A HOTEL CREDIT., I have not even taken the trip its almost 3 weeks away , ample time for THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA to replace my booking.
I am disputing the charges on my credit card as I dont feel I need to pay for 2 nites at THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA when I havent arrived nor plan on it at the dates I orgionally planned to go. i even asked ROSANNA POTTER if she would issue me a credit for the 2 nites as I frequent florida a few tmes a year & I would stay there but she flat out said NO, I feel this is unfair as I did give THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA enough time in advance on booking as well as cancel, I didnt think such a huge hotelchain would be in dire need of my money I want my money back
Toni
hicksville, New York
U.S.A.
My stay was to be for May 19th & 20th alomost a month in advance I paid & booked the hotel. Well today I was given unfortunate news that there has been a death in my family & the memorial is taking place those days. I immediately contacted the airline to which the gave me a credit good for 1 year I then contacted the THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA & spoke to ROSANNA POTTER manager of the THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA & she informed me I was NOT ENTITLED TO MY MONEY BACK NOR A HOTEL CREDIT., I have not even taken the trip its almost 3 weeks away , ample time for THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA to replace my booking.
I am disputing the charges on my credit card as I dont feel I need to pay for 2 nites at THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA when I havent arrived nor plan on it at the dates I orgionally planned to go. i even asked ROSANNA POTTER if she would issue me a credit for the 2 nites as I frequent florida a few tmes a year & I would stay there but she flat out said NO, I feel this is unfair as I did give THE HOLIDAY INN MELBOURNED OCANFRONT IN MELBOURNE FLORIDA enough time in advance on booking as well as cancel, I didnt think such a huge hotelchain would be in dire need of my money I want my money back
Toni
hicksville, New York
U.S.A.
1 Updates & Rebuttals
Jason
Las Vegas,Nevada,
U.S.A.
refund may depend on how you booked your reservation
#2Consumer Suggestion
Sat, July 03, 2004
The fact that you cannot get a refund may depend on how you booked your reservation. Typicaly if you book it over the internet at a special rate or by a 3rd party reservation service, you cant get a refund directly through the hotel. You have to contact the service you used and even then you may not be able to get a refund. If you booked it directly through the hotel I would suggest calling 1-800-HOLIDAY and asking for guest relations. They may be able to help you.
