- Report: #679078
Complaint Review: Home Credit Law Center - Santa Monica California
Reported By:
Truth Search -
Ocean Shores, Washington, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Home Credit Law Center
806 Idaho Avenue Santa Monica, 90403 California, United States of America
Phone:
310 663 6254
Web:
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Business Rating:
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Home Credit Law Center Brian R Linnekens Attorney Non performance of written Contract; does not address specific issues of performance, does not return telephone calls, collected money and did not perform, did not provide evidence confirming that con Santa Monica, California
I was directed to this attorney by a mortgage counseling service. I had a special situation and was trying to apply for a loan modification through Chase Bank. The mortgage counselor said the attorney would be advising me after he looked over my paper work whether he could take my case. I was informed by the referring party that the attorney would take my case and I would have to provide all documents pertaining to the loan and include a Hardship Letter. This I did. There was confusion as to who I was dealing with in the beginning so I began to make phone calls to the attorney firm, which no one every returned to me. When I complained to the referring party he told the attorney to contact me. It was after the money was paid in advance to the attorney firm then I got an email from attorney's secretary which apologized to me and asked what I needed. The next few months were spent chasing the attorney firm for answers, empty promises from them to keep me updated, then after 5 months a call from the lender declining my request for a modification on the grounds that my situation for modification was special. The very reason I hired the attorney was to work against the "special" situation. I had kept my part of the contract and provided all the information, kept up communication with the set up "customer service people" who rarely knew what they were talking about, and the same message was always that they would keep me updated. When attorney started to answer my emails personally he would never answer my issues and began to offer to do more work but for more money. I am out the $2495.00 fee I paid to the attorney; all the money for telephone calls and copies not to mention the many months of time transpired where I could have hired another attorney who was legitimate and perhaps could have acquired the modification for me.
1 Updates & Rebuttals
Brian
Santa Monica,California,
United States of America
We made every possible effort to please this client, and we completed the work that we were hired to perform.
#2REBUTTAL Owner of company
Sat, January 08, 2011
Given this clients special situation, her file was referred to our firm to perform certain specialized evaluation, analysis and review services.We performed these duties as we were contracted to do, and even offered to perform certain addition escalation work for this client free of charge.However, this client encountered certain difficulties with her bank negotiation company which she consistently attempted to impart to our firm.
Even after numerous personal discussions and a series of written communications and explanations, this client still insisted on blaming us for her difficulties with her bank negotiation company.Because we make every effort to meet and exceed our clients expectations, we attempted to intervene in this matter but we were clearly unable to resolve the difficulty between this client and the bank negotiation company that she had hired.We spent an unusual amount of time on this file without additional compensation; however, we were happy to have done so in an effort to please this client. We hope she will find contentment in her future.
