- Report: #461165
Complaint Review: Home Depot - Thomasville Cabinets - Northville Michigan
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Home Depot - Thomasville Cabinets
39500 W. Seven Mile Northville, Michigan, U.S.A.
Phone:
248-3057826
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Home Depot- Thomasville Cabinets Sold cabinets and molding that are for kitchen without sofits when told that we have sofits. Northville Michigan
We told the representative at Home Depot that we have sofits and that they cannot come down because wiring and plumbing are inside. We were sold Thomasville Cabinets and crown molding and were assured that they would work. So far we have two wall cabinets installed and are sitting wondering what to do because no way can we put the molding in place that were givento us. Lets face it, walls, sofits are not straight . Nothing is perfect in a kitchen, the floor the walls ect. We should never have bought these cabinets because they are made for a sofit-less kitchen. Why couldn't Thomasville sell cabinets for kitchens with sofits? Lots of homes have sofits. What we thought would be an easy installation has turned into a nightmare.
Barb
Livonia, Michigan
U.S.A.
Barb
Livonia, Michigan
U.S.A.
2 Updates & Rebuttals
Johnr
mesa,Arizona,
United States of America
You should have payed for a measure
#2UPDATE Employee
Tue, November 15, 2011
Sorry to hear your problem but it was YOUR choice no to pay for a measure. An installer would have come out to your home and measured your whole kitchen then placed it into a CAD drawing which would have been sent to The Home Depot where a kitchen designer would have caught this issue.
And even if the designer missed this issue, the bill of materials would have been sent to the installer, in-turn the installer going back to your home to make sure all items would fit and work before the order was placed. At this point you can still install the cabinets yourself, $100 for a measure is well worth it. Be warned, you don't buy a measure its all on the customer!
Homedepot_stephanie
Atlanta,Georgia,
U.S.A.
Would like to help
#3UPDATE Employee
Thu, July 02, 2009
This is Stephanie from Home Depot Customer Care. I saw your post and would like to apologize for your experience. May I look into this for you? Feel free to contact me at [email protected]. Stephanie, Home Depot Customer Care [email protected]
