- Report: #1331871
Complaint Review: Home Depot - Internet
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Home Depot
Internet, USA
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Home Depot Hiding Behind Insurance Company Matamoras, PA Internet
We hired HD to replace roof. Roof leaked badly in one section. The HD head of the operation worked to get it repaired.
The problem was getting interior damage repaired. HD reps said it would be taken care of to my satisfaction. Then the problem began.
Matter was turned over to insurance company. It had appraiser look at ceiling damage. Inspector gave estimate to patch damage and paint ceiling. Contractors I was able to locate who did popcorn ceilings agreed this would look patched.
As requeted by insurnace company I got additional estimate (I had to go to on site contractor site since no one in the area could handle the job.
I gave new estimate to HD, affected showing area of ceiling had to be redone (not nearly entire ceiling). Insurer insisted it would not budge, leaving me wtih need to dig deeply into my pocket to restore my ceiling to pre-damage condition.
I went back to HD and was told the matter was out of its hands and I could only deal with insurance. What? Company totally abandoned responsibility and customer. For a few thousand dollars, it chooses to throw me under the bus. I did not want to write this complaint, I wanted my kitchen to look like it did before the bad job on the roof was done. It has been over a year, and no satisfaction.
