Complaint Review: Home Depot - Osage Beach Missouri

Ripped off $120.00 from rebate advertisement during the Labor Day Paint and Stain Sale at Home Depot in Osage Beach, Mo.   They offered from 9/3/2015 – 9/7/2015,  $40.00 off of 5 gallon buckets of paint, stain, waterproof sealer, etc… and $10 off 1 gallon cans, both offers ofcourse in the form of a rebate.  And anyone purchasing this stuff knows it is not cheap,  I needed to redo my deck so I purchased Behr solid stain, which was included in the rebate types being offered. Everyone purchasing any types of these products knows how expensive it is.

 And  I lost a lot of money a few years back when purchased deck restore and ended up being pulled off shelves and a nationwide lawsuit on it and my deck was a mess with the false advertisement on it but I did not have my receipt any longer and was just screwed for all I spent then.

 So stripped my deck and needed to redo, when I should not have had to for years yet. So went  to Home Depot in Osage Beach, Mo.,  purchased during the rebate offer, actual date was 9/6/15. They had a big turn out and did not have the 3 – 5 gallon buckets and had to order them. I made sure I asked if I still get the rebate, they said yes ofcourse, you are buying during the rebate sale, not your fault we do not have it on hand and turn out was more than expected. So I proceeded to purchase and pay for  the 3- 5 gallons and  2-1 gallons for the rails, even tho the project had to be delayed and had to make another trip 30-40 miles one way once it came in.   But did pay for it all and left with the 2 gallons for the rails and the couple small things needed,  brush and some tape, it came up to $496.58, almost  500 dollars.  So doing the math – 40 dollars back on a 5 gallon x 3 = $120.00  and  10 dollars back on a gallon x 2 = $20 for a total of =  $140 rebate.  They sent me a $20 dollar rebate for the 2 – 1 gallons and that is it !!! 

Went online for my rebate and checked on it,  and saw they only made it for the $20 instead of the $140 ($40 x the three 5 gallons = $120 SHORT.  So I started calling,  had to call several times since Labor Day and each time was informed the same thing – has been turned over to supervisor, should receive a call with in a couple days – and repeat and repeat and repeat. Then today the agent tried same thing and informed him been going through this for 6 wks or whatever, said he would talk to supervisor and put me on hold – came back and then had to try every excuse he could come up with:  knew could not say it was not turned in on time, so tried the -  that product was not offered in the rebate – wrong answer. You issued me the $20 for the 2 – 1 gallons of the same stuff.  Plus I asked prior to purchasing It,  to make sure,  and I kept  the flyer for proof it was eligible.   So the next excuse was, oh well,  it was  special ordered  – wrong answer  –  it was not special ordered,  it was ordered for me because the store did not have anymore on hand in the store because of the turn out that wkend,  and I was told the rebate would still be honered because I was purchasing and paying for the product during the rebate sale.  They just did not have enough products on the shelf.  So then there was no more excuses he could come up with,  and I was  pretty much told – sorry for your loss.  We are not honoring our advertisement on the money we owe you.  False advertisement and  thieves.  All the work and money  I had to do to strip the mess I had from all the money I spent there on the other stuff that ended up being recalled and a nation wide lawsuit  but I no longer had receipt they said they needed, but that was the company not the stores responsibility, even tho I paid the store for it all. 

  I would not have not made this purchase if it did not offer the rebates, I could not really afford it and only did it due to the rebate offers,  otherwise I could not have,  but  needed to get my deck protected and thought they would honor what they were advertising but I totally got screwed.  So gave me  $20 on the  2 – 1 gallons (the $10 back on each gallon)  and said they were not giving me  the $120  they owe me  for  the three 5 gallons.  Guess I am just suppose to go away and be happy with the 20,  Wow, can not believe this.

And not only this but a few years ago purchased a refridgerator, stove and over the stove microwave during Black Friday Sale and then got ripped off on rebate promised.  Had to keep calling and argue that, once again did not receive what I should have and what was advertised when I made the purchase! 

Anyone else have this problem please contact me. A copy of this is on its way to a couple places now.  It does not even have to be about the same issue, perhaps you were screwed another way, lets all take it to the next steps. I am an honest hard working person and only expected for them to honor their ad and give me the rebate they offered – not to steal my money and tell me to go away.  Please reply and if we all work together perhaps we can make a difference.