- Report: #612081
Complaint Review: Home Service Network for Samsung tv's - carlstadt New Jersey
Reported By:
David hawkins -
landover md, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home Service Network for Samsung tv's
49 Commerce road carlstadt, 07072 New Jersey, United States of America
Phone:
888 476 3387
Web:
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Home Service Network for Samsung tv's Shem Almarales called samsung about the 60inch Dlp Hd Tv i brought from them was informed the tv is under warranty. A man named shem took my V-chip out & left didnt leave a receipt now tv isnt working after him tv carlstadt, New Jersey
I called samsung about my 60inch Dlp Tv was informed its under warranty a guy named shem almares came to my home said he needs to repace the v-chip in the tv . after doing so I asked to see the repair order which he didnt have, i asked for a receipt of the work he said I will get one in the mail by samsung. i immediately called samsung where i was informed Home service netwwok is a independent contractor I asked how loong will my tv be in warranty after his work . was told 30 days. sdamsung said they dont hold any reliabilty of the contractors work turn tv on now its not working after the guy shem open it up. I took the tv to bells tv service and was told a standard v-chip has been placed into the tv thats why it wont work. Tried calling the person/company that came to my home to find out that the company is out of someone's home. called5 days in a row once i ''Finally got the guy named shem on the phone he told me its a 600 dollars charge to place a v-chip into my tv (Lol)
1 Updates & Rebuttals
Samsung tech
West Virginia,United States of America
Dishonesty at its highest level
#2REBUTTAL Individual responds
Thu, April 19, 2012
Customer call about issue with tv, informed customer that issue is not covered and will call to get coverage extended as a one time courtesy, coverage granted, part was replaced and issued resolved.
Customer later called and said that unit not functioning, returned to customer location and verified that that issue is operating in specs and cx issue is poor quality service, informed customer of issue, customer not satisfied, continued to try second chip showed customer that picture quality is the same verifying that issue is not with tv, customer asked to see chip taken, allowed customer to do so.
Asked customer for chip cx then proceeded to force us out of his home and keep the chip informed customer that what he is doing is considered theft customer became nasty and demanded that we leave, did as requested called cops to have situation resolved.
This customer displayed the highest level of dishonesty but i guess this is the thanks you get in trying to assist someone who did not have to pay for a service that would normally cost $380.00
