JoeG
Hatboro,#2Author of original report
Thu, May 05, 2011
After the Supervisor from Home Serve USA called the next day, I told her I contacted a company who were coming out the next day. I again told my story, she asked if she could call me back after a conference call she was having with regional manager and owner of the plumbing company. 1 hour later they called back and said the owner of the company was going to come out first thing in the morning to work on my clog. The next day they opened the hole so they could get a 200 foot snake in the pipe, they agreed it was too risky to open the pipe to get the jet router in, fixed my clog.
Lessons learned, if you don't have a full contract for the entire house, you are liable. Or you will have to fight them. I have contract for outside sewer line. The plumber told me the clog was 140 meet out, which was counties property. What this means is Home Serve could have denied the claim since it is counties property. I suppose since the way this was handled they wanted to do good by me. I am happy, but learned a lot about these contracts. Beware, if you don't have a full contract inside and outside sewer drains, same applies with water lines. If you suspect the clog is beyond your property line you could be denied.