- Report: #250362
Complaint Review: Homeclick.com - Internet
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Author Confirmed
Why?
Homeclick.com
homeclick.com Internet, U.S.A.
Phone:
800-643-9990
Web:
N/A
Categories:
Business Rating:
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Homeclick.com Ripoff,misleading return policy,misrepresented billing, shipping fees, terrible customer service Edison, New Jersey, Internet
I ordered something from Homeclick.com. It was the wrong item so I planned to return it. The return policy is complicated, you have to wait to get a code to return the item. Then, you have to return the item in it's original packing (unopened) then place that in a new bigger return box. You have to label the box according to their specifications. Then, you pay to ship it back to them. Then, there is a 25% restocking fee (which is stated on the website), however, this is only 25% of the product amount. It doesn't include $9 shipping and handling (which they state is not a shipping fee). So, I spent $9 handling, $8 to pack and ship it back, and $7 restocking fee, just to find out the product was incorrect. When you try to call, there is a 10-15 minute hold for customer service and multiple times after waiting they have hung up on me.
So the website only states there is a 25% restocking fee, not that you have to repackage, pay for return shipping and the handeling fee is not included in your refund.
Megan
Atlanta, Georgia
U.S.A.
So the website only states there is a 25% restocking fee, not that you have to repackage, pay for return shipping and the handeling fee is not included in your refund.
Megan
Atlanta, Georgia
U.S.A.
