Cindy woods
Glen Burnie,#2Author of original report
Mon, April 07, 2008
At the beginning of March, I received a letter from the head honcho at CrateFurniture.com, advising me that, lo and behold, they finally received the fabric I had ordered, so they were busily at work making my replacement covers. I was told that my order should ship out on or before March 27, 2008. On March 28, 2008, my husband came home to find a large box sitting on our front porch. It was our covers! No note, no packing slip - just a big box full of covers. I had taken the suggestion of another poster here and filed a complaint with the Commonwealth of Virginia. Between that and the several calls my boss (a lawyer) made on my behalf, I guess CrateFurniture decided it had better do something! I had thought about insisting that I wanted my money back, but the covers on our sofa and loveseat were really threadbare. I will say they did a good job on the covers. However, it does not excuse the nine month delay in getting my order to me. I certainly will never place another order with them, and I will warn folks not to use their services. Good luck to everyone else who have filed reports. I hope you get your orders filled or your money back!
Cindy woods
Glen Burnie,#3Author of original report
Mon, April 07, 2008
At the beginning of March, I received a letter from the head honcho at CrateFurniture.com, advising me that, lo and behold, they finally received the fabric I had ordered, so they were busily at work making my replacement covers. I was told that my order should ship out on or before March 27, 2008. On March 28, 2008, my husband came home to find a large box sitting on our front porch. It was our covers! No note, no packing slip - just a big box full of covers. I had taken the suggestion of another poster here and filed a complaint with the Commonwealth of Virginia. Between that and the several calls my boss (a lawyer) made on my behalf, I guess CrateFurniture decided it had better do something! I had thought about insisting that I wanted my money back, but the covers on our sofa and loveseat were really threadbare. I will say they did a good job on the covers. However, it does not excuse the nine month delay in getting my order to me. I certainly will never place another order with them, and I will warn folks not to use their services. Good luck to everyone else who have filed reports. I hope you get your orders filled or your money back!
Cindy woods
Glen Burnie,#4Author of original report
Mon, April 07, 2008
At the beginning of March, I received a letter from the head honcho at CrateFurniture.com, advising me that, lo and behold, they finally received the fabric I had ordered, so they were busily at work making my replacement covers. I was told that my order should ship out on or before March 27, 2008. On March 28, 2008, my husband came home to find a large box sitting on our front porch. It was our covers! No note, no packing slip - just a big box full of covers. I had taken the suggestion of another poster here and filed a complaint with the Commonwealth of Virginia. Between that and the several calls my boss (a lawyer) made on my behalf, I guess CrateFurniture decided it had better do something! I had thought about insisting that I wanted my money back, but the covers on our sofa and loveseat were really threadbare. I will say they did a good job on the covers. However, it does not excuse the nine month delay in getting my order to me. I certainly will never place another order with them, and I will warn folks not to use their services. Good luck to everyone else who have filed reports. I hope you get your orders filled or your money back!