- Report: #291524
Complaint Review: Homespun Home Fashions CrateFurniture.com - Petersburg Virginia
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Author Confirmed
Why?
Homespun Home Fashions CrateFurniture.com
37 Bollingbrook St Petersburg, 23903 Virginia, U.S.A.
Phone:
800-627-5161
Web:
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Homespun Home Fashions, CrateFurniture.com Never received new cushions in May 07 Petersburg Virginia
*REBUTTAL Owner of company: Customer Refunded
*REBUTTAL Owner of company: Customer Refunded
*REBUTTAL Owner of company: Customer Refunded
*REBUTTAL Owner of company: Customer Refunded
*REBUTTAL Owner of company: Customer Refunded
*REBUTTAL Owner of company: Customer Refunded
*REBUTTAL Owner of company: Customer Refunded
*REBUTTAL Owner of company: Customer Refunded
I've ordered cushion covers from Homespun Fashions many times in the past and was always happy with the results. I took the big plunge and placed a large order ($570) for replacement cushions in May 11, 2007. I never received the order. During phone calls with "Jackie" (this is when they were still answering the phone personally), I was told that my order was next up and that it would be eight weeks. I was offered a 10% discount for having to wait so long.
Basically, I called every eight weeks and got the same information or got a recording with the same information: my order was next but it would be 6-8 weeks. Because of my past business with them I didn't take action, like writing a letter, cancelling the order, or notifying my credit card company. I figure it's money lost. But they were reputable at one time.
Saysee
Austin, Texas
U.S.A.
Basically, I called every eight weeks and got the same information or got a recording with the same information: my order was next but it would be 6-8 weeks. Because of my past business with them I didn't take action, like writing a letter, cancelling the order, or notifying my credit card company. I figure it's money lost. But they were reputable at one time.
Saysee
Austin, Texas
U.S.A.
8 Updates & Rebuttals
Cfcs25
Petersburg,Virginia,
U.S.A.
Customer Refunded
#2REBUTTAL Owner of company
Mon, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
Cfcs25
Petersburg,Virginia,
U.S.A.
Customer Refunded
#3REBUTTAL Owner of company
Mon, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
Cfcs25
Petersburg,Virginia,
U.S.A.
Customer Refunded
#4REBUTTAL Owner of company
Mon, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
Cfcs25
Petersburg,Virginia,
U.S.A.
Customer Refunded
#5REBUTTAL Owner of company
Mon, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
Cfcs25
Petersburg,Virginia,
U.S.A.
Customer Refunded
#6REBUTTAL Owner of company
Mon, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
Cfcs25
Petersburg,Virginia,
U.S.A.
Customer Refunded
#7REBUTTAL Owner of company
Mon, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
Cfcs25
Petersburg,Virginia,
U.S.A.
Customer Refunded
#8REBUTTAL Owner of company
Mon, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
Cfcs25
Petersburg,Virginia,
U.S.A.
Customer Refunded
#9REBUTTAL Owner of company
Mon, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
