- Report: #862580
Complaint Review: Hometown True Value Hardware - buckeye Arizona
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Author Confirmed
Why?
Hometown True Value Hardware
1511 east mc 85 buckeye, 85326 Arizona, United States of America
Phone:
6233862833
Web:
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Hometown True Value Hardware Horrible customer service and no refunds total waste of time and money buckeye, Arizona
I had purchased a air conditioner motor from hometown true value
saturday march 31-2012 at 9:25 am.The ac motor was never intsalled or used and hometown true value offers no exchange after 7 days on receipt.We had took the motor in sun april 1, for exchange and also mon april 3,for exchange both times we were refused to get our money back after the next day purchase.
Hometown True Value is practicing unfair practices and has poor customer service and does not honor refunds on purchased products.As of the horrible service provided by hometown true value in buckeye,az and not getting a refund on there store bought item, I will no longer shop at hometown true value for any of my home or hardware needs.
saturday march 31-2012 at 9:25 am.The ac motor was never intsalled or used and hometown true value offers no exchange after 7 days on receipt.We had took the motor in sun april 1, for exchange and also mon april 3,for exchange both times we were refused to get our money back after the next day purchase.
Hometown True Value is practicing unfair practices and has poor customer service and does not honor refunds on purchased products.As of the horrible service provided by hometown true value in buckeye,az and not getting a refund on there store bought item, I will no longer shop at hometown true value for any of my home or hardware needs.
5 Updates & Rebuttals
Ken
Colorado,USA
My money's on the OP installing the motor, finding another problem
#2Consumer Comment
Fri, April 13, 2012
and then trying to stiff the merchant with an impossible to re-sell item..Not too honest on the OP's part.
I guess next we'll hear that's how it was when he bought it.
m
buckeye,Arizona,
United States of America
rebuttal
#3REBUTTAL Owner of company
Thu, April 12, 2012
Characteristics such as set screw marks, motor housing bolts being bent and even mud on the frame would prevent us from either putting the motor back on our shelf or returning it to the manufacturer. This is why we did not give the customer a refund.
Ramjet
Somewhere,Michigan,
U.S.A.
Curious
#4Consumer Comment
Tue, April 03, 2012
What was their reason for not allowing the return?
Carletta
phoenix,Arizona,
USA
Part was not special order carried it in store
#5Author of original report
Tue, April 03, 2012
Part was not special order, True Value had this A /C motor in stock and still did not honor the refund policy. Total waste of time and money
Manufacturer AO Smith
Ken
Colorado,USA
Was this a special order motor?
#6Consumer Comment
Mon, April 02, 2012
If I read your rambling report correctly, you bought it 3/31 and attempted to return it 4/1.
Is it their stated return policy, that no refunds after 7 days?
If so, what reason did they give for not accepting the return?
Again, was this an ordered item or in stock?
