- Report: #531610
Complaint Review: Honda of Wesley Chapel - Wesley Chapel Florida
Reported By:
Sameer -
Tampa/Wesley Chapel, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Honda of Wesley Chapel
27750 Wesley Chapel Blvd. Wesley Chapel, 33544 Florida, United States of America
Phone:
8139297200
Web:
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Honda of Wesley Chapel Wesley Chapel Honda Dealership damages vehicle without any liability Wesley Chapel, Florida
10/17/2009 -- I took my Acura Integra Sedan for servicing to the local Honda dealership close to my home as I always do. I came in for a routine oil changing service. The service took more time than what I expected -- over an hour. After the service was complete I drive my car home, and park in the garage. As I walked around the car, I noticed the front bumper was cracked! Mind you, this was not there WHAT SO EVER, before I arrived to the dealership. This is a 1,200 dollar Backyard Special Bumper, and did not take it lightly what-so-ever.
I drove up to the dealership immediately as I saw the crack in the bumper. I asked to speak to the Service Manager. As soon as I spoke to the service manager and spoke to him what had happened and his technician had cracked my bumper, he jumped to claim that the dealership is not liable for any damages while it is in their possession. I even asked him so "if a technician takes a vehicle out on the road for a test run, and crashes it, the dealership isn't responsible?" He said, "no, that's why you have insurance" I asked him to re-evaluate the entire situation and speak to the technician that drove/serviced my car.
10/19/2009 -- The next day, I call and speak with him, and he openly admitted that the bumper "moved as the car went on the rack" So exactly that's why the bumper got cracked! So now he's giving me the run around saying that they're not liable for anything that happened. The situation isn't about the money, it's about principle. You break something, you fix it.
10/19/2009 -- I spoke to Corporate Honda/Acura telling them the situation that I'm in and reported the manager that he was of no help what so ever and didn't seem to care about my car or having any customer relations what so ever. He didn't even seem to even work it out, the only words that would come out of his mouth were "we're not liable for any damages that we do"
Basically, DO NOT SERVICE YOUR CAR AT HONDA OF WESLEY CHAPEL IF YOU WANT IT DAMAGED.
I drove up to the dealership immediately as I saw the crack in the bumper. I asked to speak to the Service Manager. As soon as I spoke to the service manager and spoke to him what had happened and his technician had cracked my bumper, he jumped to claim that the dealership is not liable for any damages while it is in their possession. I even asked him so "if a technician takes a vehicle out on the road for a test run, and crashes it, the dealership isn't responsible?" He said, "no, that's why you have insurance" I asked him to re-evaluate the entire situation and speak to the technician that drove/serviced my car.
10/19/2009 -- The next day, I call and speak with him, and he openly admitted that the bumper "moved as the car went on the rack" So exactly that's why the bumper got cracked! So now he's giving me the run around saying that they're not liable for anything that happened. The situation isn't about the money, it's about principle. You break something, you fix it.
10/19/2009 -- I spoke to Corporate Honda/Acura telling them the situation that I'm in and reported the manager that he was of no help what so ever and didn't seem to care about my car or having any customer relations what so ever. He didn't even seem to even work it out, the only words that would come out of his mouth were "we're not liable for any damages that we do"
Basically, DO NOT SERVICE YOUR CAR AT HONDA OF WESLEY CHAPEL IF YOU WANT IT DAMAGED.
2 Updates & Rebuttals
Sameer
United States of AmericaResponse
#2Author of original report
Wed, December 02, 2009
Well, the car is moderately lowered on aftermarket suspension, which they are aware of. The service manager also said that they do not work on cars like this usually, IE: Lowered on aftermarket suspension. That alone is not an excuse though. They know what can and what won't drive up on their lift. I've had a few other shops refuse to work on the car because of its height. Now obviously that wasn't the problem if they worked on the car.. I will be speaking to the general manager hopefully tomorrow and see how it goes from there. The crack on the bumper isn't terrifyingly bad, but it's still cracked. It's cracked where the bolt meets up from bumper to fender. Keep in mind this is an aftermarket bumper, which is fiberglass. A $1,200 dollar bumper to be exact. I'm not asking them to replace the bumper, just to merely fix it.
Cody
Richmond VA,Virginia,
USA
You should be able to get this worked out
#3General Comment
Tue, December 01, 2009
Is this a factory bumper - or one of those aftermarket version thats hangs very low to the ground? If it is not factory, then that might be a bit of an issue. Car lifts are made to accomodate a "stock" vehicle. However, that alone is not an excuse. If they had any idea that their lifts could not accomodate your vehicle, they should have informed you of such at the very beginning.
However, you might want to speak with the Dealer Principle or the Sales Manager...they often have some say in customer service issues with the service department (I used to sell cars, and this can be a very effective means of resolving an issue).
If all that fails, I suggest you get an estimate from a body shop to fix/replace the bumper. Contact your insurance company and find out what your deductable is. If the dealership offers to pay your deductable and your insurance picks up the rest, that sounds like a fair solution - no out of pocket expenses for you.
