- Report: #1172930
Complaint Review: Horizon Services HVAC - New Jersey
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Horizon Services HVAC
New Jersey, USA
Web:
www.horizonservices.com
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Horizon Services HVAC Total SCAM!!! New Jersey
Had Horizon Services last year for a heater/furnace cleaning. The cleaning came with a fee and a free follow up cleaning the following year (this year). Scheduled my free cleaining and company tech arrived on time. Turned on my thermostadt to get the heater running (this is in summer) and he had a look. Tech came up less than 5 min later saying the flame sensor was not reading the pilot light and thus not lighting the burners. He went to his truck to look for a part and price to fix. Part would be $850 but he didn't have one and would have to order it. I told him to write up what was wrong and I'd think about it.
As tech was writing up the specifics in the truck, I googled the price of the part online ($21.49) and he came in to try and talk me into scheduling either the repair or the installation of a completely new system for between $7500 - $9000! Again, told him I'd think about it.
As he was talking to me, I notice the house getting warmer and warmer. Here, the heat was pouring out of all the vents.........clearly the heater worked. Either tech is unqualified to work on HVAC or the gimmick of free cleanings is just to "find something wrong" and try and talk people into getting work done or into getting new units. AVOID AT ALL COSTS
2 Updates & Rebuttals
Just B Fairman
doylestown,Pennsylvania,
cant stand listening to thier radio commercials
#2Consumer Comment
Sat, November 29, 2014
Do they really expect us to digest that garbage!
Horizon Services
Wilmington,Delaware,
Horizon Services
#3UPDATE Employee ..inside information
Tue, September 02, 2014
Thank you for voicing your concern! For over 20 years, Horizon Services is proud to have earned the trust and respect of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, South New Jersey, and Northeastern Maryland who have turned to us to service, maintain, and/or install the right plumbing, heating, and air conditioning systems and equipment for their family.
We currently have over 80 positive reviews on the Better Business Bureau website. To read these unbiased reviews, please go to:
As related to our pricing structure, we advise all Horizon Services customers to be aware of the parts and equipment that are being installed as well as the included services and warranties. Our warranties are the best in the business. Often times, these additional benefits are overlooked and not considered when reviewing the final cost of a home-based project. Additionally, our prices are a flat rate, and all homeowners must agree to the price before we begin any work. If the homeowner does not feel comfortable with the price they can easily elect to not have the service performed.
