Mark Erskine
Coral Springs,#2REBUTTAL Owner of company
Thu, May 01, 2008
Dear Mo Montana, I looked up your account after having been disgusted by the report you filed about myself and my company. I noticed on your annual hosting account for solace-mountain.com, which was billed for 12 months at a time, that you cancelled it on 8/29/2006. The account was charged for the 12 months hosting on 8/1/2006. It is our policy, which you claimed to have read when you ordered, to bill for the service at the start date of the service unless you cancel the service prior to the start date. We even send out renewal notifications to our customers reminding them of this at 30 and 15 days prior to the renewal date!! Here is an excerpt of our payment policy that you agreed to... "All charges for Services must be paid in advance according to the then current price applicable to the Services. .... You agree to pay to Host Depot the amount indicated in each invoice by the due date reflected on the invoice. .... In addition, your failure to fully pay any fees and taxes within ten (10) days after the applicable due date will be deemed a material breach of this Agreement, justifying Host Depot's suspension of its performance of the Services and/or termination of this Agreement. You are responsible for any fees associated with reinstated of Services. Any such termination would not relieve you from paying past due fees plus interest. In the event of collection enforcement, you will be liable for any costs associated with such collection, including, without limitation, reasonable attorneys' fees, court costs and collection agency fees." You failed to pay the balance so your account went to collections. It is no fault on my part nor my company's part nor any employee of my company that you did not keep your end of the deal you made with us. Talk about spineless? You need to pay your obligations sir! Sincerely, Mark Erskine President & CEO