Princess
New York,#2REBUTTAL Owner of company
Sun, September 28, 2008
comments made aboutthe ring in question are not true when hot topic contacted me, i immediately contacted lori, wife of gary for whom she told me she purchased the ring. i informed her my insurance company would take care of her/his claim but that she must seek medical attention for which she would have been reimbursed. i have always been as helpful as i could whenever i was emailed or phoned. mycompany , silver starrs, has been in bz severl years and we have shipped millions of items to various department and specialty stores. we, as suppliers, are required to have insurance for any such claims this insurance is quite expensive. In all my 30 plus years as a supplier to various retailers, i have had only one complaint . that complaint was satisfied by our insurance company and there was no further action necessasry or taken. my insurance agent informed me that they informed gary to seek medical help in addition gave him the name of a dr. to see. he refused and has had no medical bills to submit. for whatever reason, both he and lori have been un cooperative in this regard and were declined. I have nothing to do with this decline as all is handled by our Insurance carrier. I believe they have explained to this complaintant the reasons why. In addition I have shipped thousand and thousands of rings to Hot Topic and over 50,000 to another retailer. I have yet to receive one complaint aside from this alledged problem with gary and/or lori. i was told that when the insurance inspector visited gary, there was no signs of any infection or wound????? I tried my best to be helpful and accommodating... if they refused to seek medical attention, what else can i say. thank you paula