Complaint Review: Hotels.com -

It doesn't matter where you book. If the website you were on says www.hotels.com then you should be billed in US Dollars regardless of where you are traveling. However, if the website you are on says www.hotels.ca then you will be billed in Canadian Dollars, or www.hotels.uk, etc.... How do you get on these sites outside of the US? Well, if you do an internet search for "hotels in the UK" it may come up on uk.hotels.com or something similar. That depends on your internet search engine. Also, if you are accessing the hotels.com website from an IP address outside the US, it will default to that country's site and bill you in that country's currency.

It doesn't matter where you book. If the website you were on says www.hotels.com then you should be billed in US Dollars regardless of where you are traveling. However, if the website you are on says www.hotels.ca then you will be billed in Canadian Dollars, or www.hotels.uk, etc.... How do you get on these sites outside of the US? Well, if you do an internet search for "hotels in the UK" it may come up on uk.hotels.com or something similar. That depends on your internet search engine. Also, if you are accessing the hotels.com website from an IP address outside the US, it will default to that country's site and bill you in that country's currency.

It doesn't matter where you book. If the website you were on says www.hotels.com then you should be billed in US Dollars regardless of where you are traveling. However, if the website you are on says www.hotels.ca then you will be billed in Canadian Dollars, or www.hotels.uk, etc.... How do you get on these sites outside of the US? Well, if you do an internet search for "hotels in the UK" it may come up on uk.hotels.com or something similar. That depends on your internet search engine. Also, if you are accessing the hotels.com website from an IP address outside the US, it will default to that country's site and bill you in that country's currency.

David is right. I went to the site and looked for a Hotel in London. The site doesn't use the symbol for the British Pound, but the US Dollar. That is very misleading. There may be a way to dispute the charge with the credit card company based on that alone. Try printing the page showing how they advertise the rates and the confirmation page after you reserved the room. I searched several online and found a total of ONE that actually uses the local currency in addition to the US equivalent. It was hotelclub.com. There, you can see the difference in Yen, Wan, Rubles, Euros, Pounds, etc. and Dollars. I think I'll be using them if I go anywhere.

David, You didn't specify where the hotel is located. If you reserve a hotel room in Britain, you will be charged the equivalent of the local currency. I think you will find that if you use the currency converter, the prices will be equivalent. Just because you didn't understand the terms of the deal doesn't mean the website operators are thieves. If you are surprised by being charged the equivalent in local currency, and you go overseas, you will be very surprised and very unhappy once you get there. Study up on international travel. Enjoy your trip. Matt