- Report: #1094830
Complaint Review: Hotels.com - walnut creek California
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Hotels.com
10440 North Central Expressway, Suite 400, Dallas, walnut creek, 94597 California, USA
Web:
www.hotels.com
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Hotels.com Ripped of by Hotels.com Texas texas
Over Columbus Day weekend, I booked two hotel rooms in New York City thorugh Hotels.com at the Mansfield Hotel. I requested to have two beds in each room. However, when I called the Mansfield Hotel, they said they only had one bed in each room and that the room was so small that they could not add a rollaway. I called Hotels.com back to cancel the reservation and booked at another hotel which could accomodate two beds in the room. Hotels.com charged me in full for both original rooms at the Mansfield. When I called to get a refund (speaking to a supervisor named "Angel"), she still charged me one night 'late cancel' fee for each room which is over $800! Despite the fact that I called to cancel AND they had call records showing that I called to cancel. Furhtermore, "Angel" at Hotels.com hung up on me when I asked to be transferred to another supervisor. Stay away from Hotels.com -- they were a nightmare to deal with and ripped me off.
1 Updates & Rebuttals
daygoVR6
San Diego ,California,
Have you been able to get a refund - going thru the same thing
#2Consumer Comment
Fri, January 17, 2014
Im going through this as well wanted to know what sort of actions you have taken to get a refund - I am currently in disputes with my credit card company over this myself
