Complaint Review: Hotmail - Internet Internet

I love how everyone just lashes out irrationally at my report. I try to put something out there to make sure nobody has to go through the same crap I put up with from Hotmail, and this is the thanks I get...

I guarantee if someone had a similar complaint on this site, only instead of a church, he was running a roofing company, for example, none of you would harass him and post things like you have posted on my report. Just an observation.

For the record, their "customer service" blog, and yes, it IS A BLOG, has yet to address my issue, THREE DAYS LATER. Most other companies, weather they are free or not, care about their customers equally, and would give equal opportunity to paid and non paid customers. They wouldn't take THREE DAYS to respond to a customer's URGENT issue. For that matter, they would have an e-mail address, or some similar real- time contact method to resolve issues quickly.

I've been using Yahoo ever since Sunday, and so far they have given me NO TROUBLE WHAT SO EVER. Just a little side note, though.

But, whatever. I don't care anymore. Apparently nobody appreciates my warning.

You would all rather harass me based on the fact that I'm a Christian.

Don't worry, I'm used to it by now...

I've given up on keeping up with this post and keeping my side of the story straight. There's too many people who just automatically assume I'm misrepresenting Hotmail, or would rather put words in my mouth. I can't keep up with it anymore.

So don't come crying to me when you realize you should have listened to this posting.

Look,  According to Wikipedia, Hotmail has well over 300 million accounts.  Do you really think someone is sitting there just waiting for a message and then respond in a couple hours.  I think having a blog is a great idea, you may get a response anywhere from right away to never. And remember, this is a free service.

Its intent is for a single user to use it for his/her EMail account.  It's free and it's a heck of a deal.

Groups such as companies, Schools and - yes - churches who want to do more with EMail should expect to pay for a more full function EMail product.

If you can't afford it for your silly prayer project,  don't fo it.  We all have to live within our means.

Well this does have to be a first.  Not only are you complaining about a FREE service, which is not a first.  But they even have a thought that someone who responds to them is being paid, again by itself not a first, but together it has to be.   I guess everyone who has ever been accused of being a "paid" poster has another company we can add hotmail to our paychecks now...Yippee.

In all seriousness, I can guarantee you that Robert(NY) is not on some companies payroll to respond to people who write here.

You are COMPLAINING about a Free Service that:

a) Limits you to 35 people per e-mail

b) Requires you to enter a verification string

c) You can't use THEIR e-mail the way YOU want to.

Rules are put into place to keep people from SPAMMING.  Remember this is a FREE service, and spammers don't want to pay for anything.  If you don't like it DON'T use it, but it is probably the farthest thing from a RipOff.

While other people who post here have posted RoR terms to try and justify their point(s).  It is actually appropriate in this case.  You threated them with a posting on RoR, basically blackmail.  Being an avid user, you of anyone should know that the site owner specifically says that you should NOT do that.  Is that a very (insert your religion here) thing to do?

So yes you are upset because IMO you were expecting special treatment.

Now, I am figuring you don't have a web site or e-mail for your Church right now.  As if you did I really have no idea why you are trying to use some free site when you probably already have this ability.   If you do need a service, there are many out there for much less than $20-$40 a month.   That is depending on how many e-mail addresses you actually need.  In addition going with a paid service, will give you a lot more features that could help ALL areas of your church.  Perhaps even if you put the word out saying you are looking for someone in your church to help support it.  I would bet that you have at least a few people who deal with IT and Websites that attend your church that may host it for no cost.

Isn't hotmail a free service?  If you don't like it, don't use it.  Period.  I have heard some people use the "never shop in your store again" or "not use your service" threat over some pretty ridiculous things before, but this is the first time I have seen someone say that over a free service.  You need to calm down.  It's not like you're out any money.

If hotmail doesn't meet your needs, don't use it.  Seriously, its that simple.  I hated all the spam I used to get when I was using yahoo mail, so I stopped using it.  I don't remember creating a lot of drama or throwing a fit about it.  This is one of the most unnecessary ripoff reports I have ever read.

Excuse me?

I most certainly did not demand special tratment, just the treatment they promised me.

They had over 24 hours to answer my question, and never did

They had my e-mail address, and refused to help, claiming they didn't

They DID NOT block my e-mail address from the blog, I looked.

And I MOST CERTAINLY DID NOT DEMAND SPECIAL TREATMENT

My church is not cheap! Its just that when we are doing something which we are not being paid to do, we kind of can't afford to pay out $20- $40 per month for an account that can do the same thing as a free one.

How in the world do you see a TOS Violation? I read through the entire terms of use, and I most certainly did not violate Hotmail's TOS...

Nice try.

By the way, I don't know if you are some paid poster from Hotmail or not, but I'm guessing you don't practice any religion. It shows.

Religious people wouldn't assume that going to church constitutes requesting special treatment...

Why should any business, especially one with a free service, crumble under to the high and mighty demands of your church?

You want to send multiple emails-pay for the service like any other business or non-profit does!

Instead of "church of the special ones" I should call you "church of the cheapskates."

Aren't you special?  NOT!

I've used hotmail since the month it started.  I've used the "blog" assistance once and it took them about a day and a half to answer me-issue resolved.

YOU violated the terms of service, but aren't you special?

YOU demand help in 2 hours or else, but aren't you special?

You threaten them with a ROR if you don't get special treatment above all the other FREE hotmail users, but aren't you special?

Regarding pay vs. free - yup, the PAYING USERS get better customer support, but aren't you special?

Also, Mr. Special, when you post on the assistance blog, the support system DOES NOT POST your email address!  I know, I've used it, but aren't you special?  They ask for your emial so that your hotmail account can be researched.

Get off your high horse! 

Summary:  You sign up for a FREE SERVICE, violate the TOS, demand immediate assistance or else, and threaten them with a ROR!

Aren't you special?  NO!