Christopher
California,#2Consumer Comment
Tue, December 25, 2012
I agree that this would be highly frustrating. That being said, however, why didn't you call Hotwire DURING your stay so that they could move hotels for you? They cannot help if there is construction but if it was severe enough to impose on your stay, they would have changed hotels for you. I had a similar situation and I called after my first night and they refunded the rest of my stay and booked me in a hotel in a different area. After the fact, of course they are not going to do anything for you because there isn't anything they CAN do. You must realize that Hotwire is a booking website, not the hotel, they can only help you so far.