- Report: #453432
Complaint Review: Hotwire - Internet
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Hotwire
hotwire.com Internet, U.S.A.
Phone:
866-hotwire
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Hotwire.com These days even your own money isn't yours.... Usa Internet
ok so i recently booked a trip to cancun but then found out about this whole swine flu and refuse to go i literally called the next day and they would not refund me my money. i lost just about 1,500 dollars.How could there be such a policy in which you are not entitled to a refund?My trip isnt till the 30th of june.I am still tryin everything i can i even contacted help me howard!!I feel this is an unfair policy to people , it gives a message saying screw you basically.Im sure i am not the only one who has been wronged by hotwire.MAybe all os us can come together and file a class action suit.I am appauled at the way they handled the situation ..What great customer service skills they have there over at hot wire....
Taurus24
brooklyn, New York
U.S.A.
Taurus24
brooklyn, New York
U.S.A.
4 Updates & Rebuttals
Jt
Indianapolis,Indiana,
U.S.A.
Just Go
#2Consumer Comment
Wed, May 20, 2009
You're not going to get swine flu and even if you get it, you're not going to die. Stop worrying, just go and enjoy the small crowds with a big margarita. Cancun in basically America anyways.
Inspector
Tobyhanna,Pennsylvania,
U.S.A.
Unfortunately all the airlines have the same policy
#3Consumer Comment
Wed, May 20, 2009
It's not really Hotwires fault. You will find the same booking policy with all the on-line services. I don't think buying the insurance would help either. There must be an airline delay/cancelation or some kind of calamity to cancel, such as death in the immediate family. Just being afraid to catch flu would not qualify. The airlines have become greedy and the rules are unreasonable. So what if you want to cancel within a month or more? It's not like they cannot sell the seat. By the way, I think if you check with hotwire, the flight can be re-booked within a year. You should not have lost $1500.
Dee
Florida,Florida,
U.S.A.
You bought a
#4Consumer Suggestion
Wed, May 20, 2009
non refundable ticket and you were advised of this when you bought...that's not hotswire's rules...it's the airlines rules.... you will receive a credit to use later. next time, please read all the conditions of what you are agreeing to.... OR buy trip insurance so you can get a refund.
Cortana
Xenia,Ohio,
U.S.A.
The chance you take with non-refundable tickets
#5Consumer Comment
Tue, May 19, 2009
Unfortunately, you've discovered the airline industry's fun little thing called the 'non-refundable ticket' You bought a ticket on an airline to get to cancun, and it's not refundable. If you contact the airline it's with, you might be able to get them to give you credit allowing you to use it for another flight within 6 months or a year, instead. As for hotel, you'll have to negotiate directly with the hotel, as your ticket was booked through a consolidator (hotwire), and may not have the same rights that a normal reservation might have.
