- Report: #769414
Complaint Review: Hotwire.com - Internet
Reported By:
chrarneea -
Eugene, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hotwire.com
Internet, United States of America
Phone:
1-866-468-9473
Web:
www.hotwire.com
Categories:
Business Rating:
(0)
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Hotwire.com Unsanitary room, lacked listed amenities Internet
I recently bought a hotel room on Hotwire.com for 1 night in Wilsonville, OR. It said it was a 2 star hotel similar to a Days Inn or a La Quinta Inn and had the following amenities: breakfast and high speed Internet. The hotel was Super 8.
I got to the hotel and checked in. When I entered my room I was shocked to see that there was black mold in the drains, pink mildew in the toilet and flat nasty pillows. Additionally, Internet was not connecting and when I asked I was told that they did NOT have high speed Internet. We could not get a different room due to some convention. Awful experience.
When we contacted Hotwire we got a canned response and they were not willing to help or offer any kind of refund. They did not even want to see the pictures of the unsanitary room - this is despite the fact that they guarantee a clean, comfortable stay (the only thing they guarantee). Also, a representative LIED to us and said high speed Internet was not a listed amenity. We still have our confirmation where it is in fact listed. Horrible experience, we will never use them again recommend you don't either.
I got to the hotel and checked in. When I entered my room I was shocked to see that there was black mold in the drains, pink mildew in the toilet and flat nasty pillows. Additionally, Internet was not connecting and when I asked I was told that they did NOT have high speed Internet. We could not get a different room due to some convention. Awful experience.
When we contacted Hotwire we got a canned response and they were not willing to help or offer any kind of refund. They did not even want to see the pictures of the unsanitary room - this is despite the fact that they guarantee a clean, comfortable stay (the only thing they guarantee). Also, a representative LIED to us and said high speed Internet was not a listed amenity. We still have our confirmation where it is in fact listed. Horrible experience, we will never use them again recommend you don't either.
