- Report: #294337
Complaint Review: hotwire.com - West Valley City Utah
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hotwire.com
West Valley City, Utah, U.S.A.
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hotwire.com Extremely deceptive website, bordering on fraud and entrapment, high prices, inflexible rules, poor customer service, business practices, policies, major ripoff West Valley City Utah
Hotwire.com presented itself as a discount reseller of airline tickets. As I entered my destination and dates to get some prices for a round trip ticket the website required me to enter my credit card number. As I looked around for different flights at different times and prices, the website displayed a "Thank You" message and informed me that I just made a purchase and "All sales are final" and "There are no refunds".
I tried contacting the company by phone but could not get anyone to answer. I called my credit card company, Discover, and put the transaction in to dispute. They did a routine investigation and sent me some copies of Hotwire.com's refund policy. I am still disputing the charge.
The price of ticket was ridiculously high for the flight offered: $454.00 for a flight that required me to change planes in Denver, as compared to the flight I actually booked on Cheaptickets.com for the price of $294.31. In addition, Cheaptickets.com will give you credit for cancelled flights if you do so within 48 hours of booking!
Why would any reasonable person choose to do business with Hotwire.com?!?!?!
Charles
Flower Mound, Texas
U.S.A.
I tried contacting the company by phone but could not get anyone to answer. I called my credit card company, Discover, and put the transaction in to dispute. They did a routine investigation and sent me some copies of Hotwire.com's refund policy. I am still disputing the charge.
The price of ticket was ridiculously high for the flight offered: $454.00 for a flight that required me to change planes in Denver, as compared to the flight I actually booked on Cheaptickets.com for the price of $294.31. In addition, Cheaptickets.com will give you credit for cancelled flights if you do so within 48 hours of booking!
Why would any reasonable person choose to do business with Hotwire.com?!?!?!
Charles
Flower Mound, Texas
U.S.A.
