- Report: #188427
Complaint Review: House Of Brides - Glen Ellyn Illinois
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House Of Brides
1184 Roosevelt Road Glen Ellyn, Illinois, U.S.A.
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House of Brides Runaround Ripoff Glen Ellyn Illinois
House of Brides is a complete nightmare! My bridesmaids ordered their dresses online and ever since has had troubles finding out if the dress will be delivered in time for my wedding.
I called with order numbers for the dresses and House of Brides would not tell me anything as far as if the dresses would be delivered on time. I wanted to upgrade shipping for my bridesmaidsI was to pay for upgrade. House of Brides refused and told me I need to give my credit card number to my bridesmaids and they needed to do it. The customer service I received was absolutely ridiculous!
I had my bridesmaids call to check on their dresses, and House of Brides could not confirm that the dress would be delivered on time, nor would they allow for shipping upgrade. The customer service my bridesmaids received was even more ridiculous than my own.
I sent an contact form via the House of Brides website with a complaint and asking for a response. I did not receive a response. One of my bridesmaids has been trying to contact House of Brides for a week straight with no luck. She has called and left voice messages; no return phonecall. She has e-mailed them; no reply.
I am irate, lived and enraged! If those bridesmaid dresses are not delivered on time I will seek every action plausible against House of Brides.
Jennifer
Loganville, Georgia
U.S.A.
I called with order numbers for the dresses and House of Brides would not tell me anything as far as if the dresses would be delivered on time. I wanted to upgrade shipping for my bridesmaidsI was to pay for upgrade. House of Brides refused and told me I need to give my credit card number to my bridesmaids and they needed to do it. The customer service I received was absolutely ridiculous!
I had my bridesmaids call to check on their dresses, and House of Brides could not confirm that the dress would be delivered on time, nor would they allow for shipping upgrade. The customer service my bridesmaids received was even more ridiculous than my own.
I sent an contact form via the House of Brides website with a complaint and asking for a response. I did not receive a response. One of my bridesmaids has been trying to contact House of Brides for a week straight with no luck. She has called and left voice messages; no return phonecall. She has e-mailed them; no reply.
I am irate, lived and enraged! If those bridesmaid dresses are not delivered on time I will seek every action plausible against House of Brides.
Jennifer
Loganville, Georgia
U.S.A.
3 Updates & Rebuttals
Jennifer
Loganville,Georgia,
U.S.A.
House of Bridesnever again
#2Author of original report
Mon, May 22, 2006
I got in touch with them via the 1-800 number. Of course, it took me a LONG time to do so. I just kept calling, leaving messages, calling on other telephones (I swear, they screen their calls). I got lucky on my last attempt, but like I said, it took me FOREVER to get someone on the phone and LISTEN to me. If I were you, I'd cancel the order and call your credit card company or whatever you used to pay and get a refund or charge reverse. They lost one of my bridesmaid dresses, so I ended up with mismatched dresses at my wedding. When I called about the lost dress I was informed that it was indeed lost and a refund would be made. You'd think that would be the end of it and everything would be peachy keen, right? Not exactly. My bridesmaid just informed me that she got an e.mail stating that the dress has be shipped to her (a week AFTER the wedding). Hopefully the e.mail is a mistake and she won't be charge for the stupid dress. Lesson is... BEWARE. Actually, just stay as far away from HOB as you can. The discounted dresses aren't worth the frustration. Good luck to everyone who has to deal with this crap.
Sharilyn
Mount Prospect,Illinois,
U.S.A.
How did you finally get a hold of them?
#3Consumer Comment
Mon, May 08, 2006
I placed an order last week that somehow had the wrong size and no color listed. I've been trying to get in touch with them every day every since then and can not get through at all. I've left messages, sent faxes, sent emails and have even tried calling the "corporate location", Glen Ellyn. I am so ready to just cancel my order and order from another company, but I can't even do that. How did you eventually get someone to help you? I am out of ideas and am open to suggestions. This is BY FAR the worst experience I have ever had and this is just for a bridesmaid dress. I couldn't imagine going through this stress if it was my wedding gown!
Jennifer
Loganville,Georgia,
U.S.A.
Working Things Out
#4Author of original report
Wed, April 26, 2006
I finally talked to someone at HOB who was helpful. My only problem now is one of the bridemaids dresses will just barely make it in time for my weddingif at all, and I had to fork over more money for 2-day shipping from the maufacturer. Ugh. The dress better get here in time...
